Your new company

Our client is a well-established telecom and technology services provider with a strong presence in the region.

Your new role

• Manage and lead a team of junior security analysts operating in a shift-based environment, ensuring effective monitoring of client security systems.
• Oversee round-the-clock SOC operations by planning schedules, allocating resources, and maintaining sufficient team coverage.
• Provide ongoing coaching, performance reviews, and skills development initiatives to strengthen team capability and technical expertise.
• Supervise initial incident investigation workflows, ensuring timely analysis, documentation, and escalation in line with agreed service levels.
• Develop and maintain operational procedures, playbooks, and escalation guidelines to standardise incident handling.
• Act as an escalation point for more complex or critical security incidents.
• Oversee the effective use of security platforms, ensuring proper monitoring and response practices.
• Promote process improvements and automation to enhance detection efficiency and reduce alert fatigue.
• Provide hands-on technical guidance
• Lead post-incident review sessions to identify gaps and improve operational processes.
• Work closely with advanced security teams and intelligence functions to strengthen detection use cases and response strategies.

What you'll need to succeed

• Bachelor's degree in Computer Science or related
• Security relevant professional certifications are preferred.
• Minimum 5 years of experience in IT/security operations
• Solid technical knowledge across infrastructure domains
• Familiarity with service management and quality frameworks
• Understanding of project delivery methodologies is an advantage.
• Strong communication and stakeholder management skills.
• Proficiency in Cantonese and English.
• Willingness to support shift-based or on-call operations where required.

What you need to do now

If you're interested in this role, click 'apply now' or contact Farrah Tang at 5741 7795. You may also share your updated CV via farrah.tang@hays.com.hk.