An established and purpose-driven organisation delivering essential services across a large and diverse community. With a strong focus on operational excellence, innovation and continuous improvement, the organisation is committed to providing reliable technology services that support thousands of end users across multiple locations. This is an exciting opportunity to join a values-led environment where technology plays a critical role in enabling organisational success.
Your new role
As the Senior Manager, ICT Operations, you will provide end-to-end leadership of ICT operational services, overseeing infrastructure, service delivery, enterprise technology and field services teams. Reporting directly to the CIO, you will be responsible for service performance, operational governance, vendor management, risk management and workforce capability. You will ensure ICT services operate as a cohesive, high-performing function while providing strategic operational leadership across change management, service continuity, disaster recovery and continuous improvement initiatives. You will also act as a key escalation point for critical operational matters and provide leadership continuity when required.
What you'll need to succeed
- Proven experience leading ICT operations within a complex enterprise environment.
- Strong leadership capability with a track record of building and developing high-performing teams.
- Demonstrated experience managing infrastructure, service delivery and operational support functions.
- Deep understanding of enterprise ICT environments and service management frameworks such as ITIL.
- Experience managing operational risk, incident management, service continuity and disaster recovery activities.
- Strong vendor and commercial management experience.
- Excellent stakeholder engagement skills with the ability to influence at executive level.
- Relevant ICT qualifications and industry certifications will be highly regarded.
- Opportunity to shape and lead a significant ICT operations function.
- A highly visible leadership role working closely with executive stakeholders.
- The chance to influence strategic outcomes while remaining close to operational delivery.
- Supportive, values-driven culture focused on collaboration and continuous improvement.
- Long-term career growth within a stable and purpose-led organisation.
If you're an experienced ICT Operations Leader looking for your next challenge, click 'apply now' to forward an up-to-date copy of your CV directly to BLANCA.BARRERAS@HAYS.COM.AU
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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About us
At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. You are at the heart of everything we do. With over 50 years’ experience and a workforce of more than 10,000 people across 32 countries, we collectively put our customers, at the heart of everything we do.
Drawing on knowledge that’s unique to our scale, our commitment to understanding your needs and our ability to meaningfully innovate we are more than just a specialist recruitment business. By providing advice, insights and expertise on issues you face in today’s fast paced world of work, we’ll help you make the right decisions for tomorrow.
Looking for the right role for you?
At Hays we know that finding the right role at the right time takes careful consideration. As your lifelong career partners, we’re by your side, every step of the way.
Whether you’re seeking a new opportunity or support in navigating a career change, we bring the expertise and the connections to partner with you to help you realise your ambition.
Providing an unmatched breadth of jobs across industries and professions whilst leveraging our knowledge, employer relationships, learning opportunities and support, we can offer you roles that challenge and excite you.
Take the next step at hays.com.au
