Key Responsibilities

1. Feature Development

• Design, build, and support enhancement initiatives across Apex services, Flows, REST APIs, and GraphQL.
• Ensure all code and configuration changes strictly align with existing enterprise architecture patterns, coding standards, and Salesforce best practices.
• Develop clean, scalable, and maintainable programmatic and declarative solutions across Sales Cloud and Service Cloud.

2. Technical Investigation & Support

• Conduct as-is logic analysis across legacy codebases, automation flows, and custom integrations to support business enhancements.
• Perform root-cause analysis, issue investigation, and complex troubleshooting for production incidents and defects.
• Identify performance bottlenecks and optimize existing Apex triggers, batch jobs, and automation flows.

3. Documentation & Release Support

• Create clear and structured technical story tickets, detailed technical design specifications, and standard deployment notes.
• Prepare migration steps and deployment checklists for continuous integration and release cycles.

Key Requirements

• Experience: 3-5 years of hands-on Salesforce development experience.
• Core Products: Strong expertise in Sales Cloud and Service Cloud is a must-have.
• Development Stack:
• Advanced proficiency in Apex (Triggers, Controllers, Batch, Queueable, Async execution).
• Hands-on experience with Salesforce Flows (Record-triggered, Screen, Autolaunched).
• Strong integration experience with REST APIs and GraphQL.
• Problem Solving: Demonstrated ability to analyze existing complex logic, trace code execution, and troubleshoot issue reports efficiently.
• Certifications (Preferred): Salesforce Platform Developer I (PD1) or Platform Developer II (PD2).
• Communication: Clear technical documentation skills and strong communication skills to collaborate with technical leads, business analysts, and QA teams.