New York, NY | Financial Services / Quantitative Trading

A leading quantitative investment firm is seeking a Senior Technical Incident Manager to lead the response and recovery of business-critical technology incidents across a highly automated trading environment. This role sits at the intersection of technology, operations, and business leadership, ensuring stability and resilience across platforms that support trading, research, execution, and risk functions.

• Lead major technology incidents from initial triage through restoration and recovery validation.
• Coordinate engineering, infrastructure, application support, and third-party teams during high-severity incidents.
• Assess business impact, prioritize recovery efforts, and drive resolution in time-sensitive trading environments.
• Communicate incident status, risks, and recovery plans to technical teams, business stakeholders, and senior leadership.
• Maintain detailed incident documentation, timelines, and decision logs within ITSM platforms.
• Facilitate post-incident reviews, root cause analysis, and corrective action planning.
• Identify opportunities to improve operational processes, controls, tooling, automation, and overall service resilience.
• Partner with Technology, Operations, Risk, and Compliance teams to support regulatory requirements, audit readiness, business continuity, and operational resilience initiatives.

• 10+ years of experience in technology operations, production support, service management, or infrastructure operations within financial services, trading, or capital markets environments.
• Strong hands-on background in Production Engineering, Site Reliability Engineering (SRE), Application Support, or Infrastructure Operations.
• Proven experience leading major incident response and driving controlled recovery during critical outages.
• Strong understanding of trading platforms, service dependencies, change management processes, and operational risk.
• Experience conducting root cause analysis and implementing process improvements.
• Ability to communicate effectively with both technical and non-technical stakeholders under pressure.
• Experience supporting regulated environments and working with organizations such as the SEC and FINRA is highly desirable.

• Experience with Python, Shell scripting, or workflow automation.
• Familiarity with ServiceNow, Jira Service Management, or comparable ITSM tools.
• ITIL Foundation certification or equivalent experience.
• Exposure to observability and monitoring platforms.

You'll play a critical role in protecting the stability of a sophisticated trading environment, working alongside engineering, trading, and operations teams to ensure business continuity and operational resilience at one of the most technically advanced firms in the industry.