Technology Delivery Specialist Level 1- Aviation Security Company

Location: Corporate Headquarters - Garden City, NY

Company: Global Elite Group

Global Elite Group- Providing world-class aviation security through innovation and people committed to excellence.

Global Elite Group is a highly specialized aviation security company, delivering world-class services through innovation and a team of dedicated professionals. We protect critical infrastructure, safeguard operations at some of the nation's busiest airports, and rely on technology to ensure our mission-critical services run smoothly.

Global is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, veteran, or disability status.

Compensation & Benefits:

• Annual Salary starting at $64,350
• Full medical, dental, and vision coverage
• Paid time off (PTO)
• 401k with employer match
• Professional development and advancement opportunities
• Collaborative, team-driven work environment

Position Overview:

We are seeking a Technology Delivery Specialist to serve as the critical link between our IT support team and employees, acting as a help desk resource and providing hands-on technical support and desktop support. This role is central to maintaining productivity across our organization by resolving information technology issues quickly, coordinating with external IT partners, and ensuring staff have the hardware, software, and network access they need to succeed.

The ideal candidate will have strong communication skills, a proactive and customer-focused mindset, and proven experience in IT help desk or technical support environments.

Duties/Responsibilities:

• Serve as the primary point of contact for all technology-related inquiries, including managing the IT phone line during afternoon and evening shifts

• Monitor, respond to, and manage incoming requests through the ticketing system and shared email inbox, ensuring timely acknowledgment and resolution

• Log all user interactions, troubleshooting steps, resolutions, and escalations with clear and thorough documentation

• Maintain an organized personal ticket queue and proactively communicate status updates to end users

• Provide first-level technical support, including basic troubleshooting and user guidance for hardware, software, and system issues

• Assist new hires with setup and configuration of hardware, software, and system access

• Demonstrate proficiency in Microsoft Office applications and related productivity tools, with strong working knowledge of Microsoft Outlook troubleshooting, configurations, and account resets

• Collaborate with internal and external IT teams to resolve technical issues efficiently

• Respond to and mitigate service outages or disruptions, prioritizing based on urgency and operational impact

• Participate in on-call or after-hours support when necessary to address critical issues

• Support infrastructure-related projects, including planning, coordination, and timeline management

• Assist with new location setups, both remotely and on-site as needed

• Collaborating with cross-functional teams on technology-related initiatives

• Manage procurement, inventory tracking, and regular audits of IT equipment, software, and related accounts

Additional Responsibilities

• Perform other duties as assigned to support IT operations and organizational needs

• Maintain and update internal IT documentation, knowledge base articles, and standard operating procedures

• Support user account management, including provisioning, deprovisioning, and access control in accordance with company policies

• Assist with system updates, patching, and routine maintenance of end-user devices and software

• Monitor system performance and report recurring issues or trends to improve overall service delivery

Qualifications

• Education: Bachelor's degree in Information Technology or related field, or equivalent work experience.
• Minimum of 2 years' experience in IT support, help desk, desktop support, or related technical role.
• Strong understanding of hardware, software, and basic networking.
• Excellent customer service skills and ability to build positive relationships.
• Proficiency with Microsoft Office 365 and basic office equipment.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Must be 18 years of age or older, legally authorized to work in the U.S., and able to provide proper identification
• Reliable transportation to/from work.
• Must pass all required pre-employment and random drug testing.

Why Join Us?

At Global Elite Group, you will play a vital role in keeping our technology running so we can deliver on our commitment to quality, safety, and excellence. If you are a skilled IT support professional who thrives in a help desk environment and wants to make a difference in a mission-driven industry, we encourage you to apply.