Global Head of Client Engineering, Managing Director

About the Job

Who We Are Looking For

We are seeking a senior leader to establish and lead a new Client Engineering team within GLFX. This organization will operate between Product Sales and Support teams, ensuring that client-facing, technical and operational activities are executed efficiently, consistently, and at scale.

The role is focused on improving the overall client experience while increasing the productivity of Product Sales team by removing friction, standardizing delivery, and enhancing the quality of client engagement.

The ideal candidate will bring a combination of technical, operational, and client-facing expertise, with a strong track record of building teams that deliver high-quality client solutions and measurable improvements in service delivery.

The Ideal Candidate Will Have

• Deep experience in FX markets, electronic trading platforms, or financial technology environments
• Proven ability to lead client-facing engineering, solutions, or implementation teams
• Strong understanding of trading workflows, integrations, and client onboarding processes
• Experience improving client experience metrics such as NPS, client satisfaction, and service quality
• Ability to drive operational efficiency and increase front-office productivity through structured delivery models
• Strong stakeholder management skills across Sales, Product, Technology, and Support
• Demonstrated ability to build scalable, process-driven teams in complex environments

Why This Role Is Important

This role is critical to enhancing how GLFX delivers value to clients by ensuring a consistent, high-quality experience across all client interactions.

As Global Head of Client Engineering, you will establish a function that reduces operational friction, improves client satisfaction, and enables Product Sales and Client Management teams to focus on revenue-generating activities.

Your leadership will directly impact key performance indicators such as client satisfaction, NPS, and reduction in client issues and complaints, while enabling more efficient and scalable product adoption across the client base.

What You Will Be Responsible For

Client Engineering Leadership

• Build and lead a global Client Engineering organization with a clear mandate focused on client experience and operational efficiency
• Define the function's scope, operating model, and engagement framework across Sales, Product, and Support
• Establish clear accountability for technical and operational activities, including solution design, onboarding, and implementation support
• Drive a high-performance culture focused on consistency, quality, and continuous improvement

Client Experience & Delivery Quality

• Own the quality and consistency of the end-to-end client implementation and onboarding experience
• Drive improvements in client satisfaction, NPS, and overall service perception
• Identify and resolve systemic issues impacting client experience and delivery outcomes
• Reduce client friction points and minimize escalations, complaints, and service gaps

Productivity Enablement

• Standardize and streamline client-facing processes to improve efficiency and scalability
• Enable front-office teams to focus on revenue generation and strategic client engagement
• Implement metrics and reporting to track productivity improvements across teams

Solution Design & Implementation

• Oversee the design and delivery of scalable client solutions aligned with product capabilities
• Ensure consistent, repeatable approaches to onboarding, integration, and workflow implementation
• Improve time-to-onboard and time-to-adoption through optimized delivery processes
• Act as escalation point for complex client implementation challenges

Cross-Functional Integration

• Serve as the primary interface between Product Sales, Product, Technology, and Support teams
• Ensure alignment between client requirements, product capabilities, and delivery processes
• Support Product teams with structured feedback on client needs and implementation challenges
• Reduce downstream support burden through improved solution design and implementation quality

Risk & Governance

• Ensure all client-facing activities adhere to regulatory requirements and internal policies
• Promote a culture of risk excellence, accountability, and transparency
• Establish appropriate governance and escalation frameworks across all regions

What We Value

• Strong leadership in building and scaling client-facing delivery or engineering teams
• Proven ability to improve client experience and operational efficiency at scale
• Ability to operate effectively across commercial, product, and operational functions
• Structured, data-driven approach to measuring and improving performance
• Strong collaboration and influencing skills in a global organization

Education & Preferred Qualifications

• Bachelor's degree required; technical or financial discipline preferred
• Extensive experience in FX, electronic trading, or financial technology platforms
• Proven track record in client engineering, implementation, or solutions delivery leadership roles
• Experience operating in a global financial services environment

Salary Range:
$170,000 - $267,500 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street's comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.