Claims Communications and Proposition Consultant




Salary from £35,000 (depending on skills and experience)




Location: Norwich



This is a great role for someone who enjoys turning complex information into clear, engaging and impactful communications that help colleagues, brokers and clients understand the value of what we do. You'll be a strong communicator, confident working with a wide range of stakeholders and experienced in creating content, presentations or proposition material for different audiences. This role would suit someone who thrives in a fast-paced environment, enjoys balancing multiple priorities and has a curiosity about the commercial insurance market. If you're passionate about bringing ideas to life through great communication and helping shape positive customer and broker experiences, we'd love to hear from you.




A bit about the job:



Join our Commercial Claims team and help bring Aviva's claims capabilities, customer outcomes and strategic priorities to life through compelling communications and proposition content. You'll work closely with Claims Relationship colleagues, subject matter experts and stakeholders across the business to develop materials that support broker, client and colleague engagement. From presentations and case studies to insight reports, events and proposition content, you'll help ensure our messaging is clear, consistent and aligned to business priorities. You'll also gather and interpret feedback and market insight, helping shape conversations, identify opportunities and support the continuous evolution of our claims propositions. This is an exciting opportunity to combine creativity, stakeholder management and commercial awareness while making a meaningful contribution to how Commercial Claims is represented across the market.




Skills and experience we're looking for:

• Experience in communications, content development, propositions, marketing, stakeholder engagement or a degree in the marketing field is essential.


• Excellent written and verbal communication skills, with the ability to translate complex information into clear, engaging and audience-focused content.


• Strong organisational and project coordination skills, with the ability to manage multiple priorities and deliver to deadlines.


• Confident stakeholder management skills, with the ability to build effective relationships across different teams and levels of seniority.


• Experience developing presentations, briefing materials or engagement content, with knowledge of Commercial Claims or insurance markets being advantageous.

What you'll get for this role:



Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary from £35,000 (depending on skills, experience, and qualifications)

• Bonus opportunity - 8% of annual salary, (actual amount depends on your performance and Aviva's.)

• Generous pension scheme e.g. if you put in 8%, Aviva adds 14%

• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

• Aviva-funded Private Medical Benefit to help you get expert support when you need it

• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts

• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

• Brilliantly supportive policies including parental and carer's leave

• Flexible benefits to suit you, including sustainability options such as cycle to work

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.




Aviva is for everyone:



We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.



We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.



To find out more about working at Aviva take a look here



We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please email kitti.majer@aviva.com .