About the role



Clearing & Payments department supports the bank in a back office capacity, supporting the bank's operational processing for various banking products, working with the retail branches and Front office teams to support London Branch and Subsidiary customers. As a Senior Assistant - Payment and Data Solutions, you will support the Business Solutions Management (BSM) team in delivering business solutions, process improvement, automation and project governance across the department. You will play a critical role in ensuring operational efficiency and supporting strategic initiatives. This is a full time permanent position.




Key responsibilities

• Extract, validate and analyse data from internal systems, ensuring data accuracy and consistency and generate business insights to support operational and strategic decision-making


• Develop and maintain management reports, dashboards and Excel-based reporting tools, including advanced formulas, VBA macros and automated reporting solutions


• Support departmental automation initiatives, including monitoring Robotic Process Automation (RPA) processes, investigating exceptions and performing routine maintenance


• Identify opportunities for continuous improvement through process optimisation, automation and emerging technologies


• Maintain departmental documentation, governance records, control evidence and internal collaboration platforms to support regulatory compliance, knowledge sharing and operational excellence


• Assess business impacts and analyse business requirements arising from system enhancements, regulatory changes and operational initiatives, identifying practical technology-enabled solutions to improve operational efficiency and business processes


• Coordinate end-to-end solution delivery with Technology, Operations, Risk and external stakeholders, including requirements gathering, development, testing, implementation and post-implementation support


• Support project governance through the maintenance of project documentation, trackers, action logs and management reporting


• Ensure all activities are performed in accordance with Bank policies, regulatory requirements, service level agreements and internal control standards

Requirements

• Degree educated in Business, Finance, Economics, Information Systems, or other relevant subjects


• Relevant professional qualifications (e.g. BCS, PRINCE2, Agile, Lean Six Sigma or equivalent) is a plus


• Commercial experience in data analysis, reporting and management information (MI) production


• Experience supporting business process improvement, automation or digital transformation initiatives would be advantageous


• Experience in payments within Financial Services or banking operations would be a plus


• Experience with Power BI, Power Query, Power Automate or other Microsoft Power Platform technologies


• Knowledge of SWIFT payment message standards (including ISO 20022) or payment operations


• Basic programming or scripting capability (e.g. Python, VBA, PowerShell or similar) would be beneficial


• Familiarity with change management or project delivery methodologies (e.g. Agile, PRINCE2)


• Excellent communication skills


• Proficiency in Mandarin is preferred


• Advanced MS Excel skills, including formulas, Pivot Tables, Power Query and VBA/Macros


• Excellent analytical and problem solving skills


• Highly organised and attention to detail


• Flexible and responsive to changing business priorities


• Interest in emerging technologies, AI and automation, with a willingness to learn and apply new technologies to improve business processes

Working here



Having a presence in the UK for more than 90 years, Bank of China London Branch has been providing an excellent financial service to the market and maintain its competitive edge as an international bank operated in the UK. It has employees in over 33 countries, and it is one of the most internationalised overseas branch in the Bank of China Group. The Bank values the diversity of its employees and aims to create an inclusive environment where everyone can speak up and enjoy the equal opportunities to grow both personally and professionally.




Learning and Development



We strive to offer you a continuous learning environment and we will invest in your development. We provide personalised and varied learning tools to support your growth and career through:

• access to the best in class qualifications from leading professional bodies such as the Professional Bankers Certificate and Green & Sustainable Finance Certificate from the Chartered Banker Institute


• 24/7 on-demand access to over 600 e-tutorials to build and refresh core and advanced banking knowledge


• regular pan-bank stay connected sessions to keep in touch with what is going on across the bank and build your network


• exploring your unique and collective strengths and development areas to become the best version of yourself using the globally renowned Insights personality profile


• developing our People Managers to help coach and guide you towards success, through our 9-month People Manager Development Programme

• encouraging a "growth" personal mindset and promoting continuous professional development (CPD) through annual events such as Learning at Work Week


• embracing change in a fast-moving industry and encouraging a forward-looking perspective on career development to "future-proof" your career


• promoting cross cultural intelligence and to seek out diverse and inclusive perspectives on challenges faced and their solutions

Benefits



We provide an attractive and comprehensive benefits package, offering flexibility that can enable you to select the benefits that suits your needs, including:



Private

Healthcare



Pension



Employee Assistance Programme



Complimentary

Lunch



Cycle to

work scheme



Retail

Discounts




Meet our People



Celine Luo

Assistant Vice President, Financial Crime and Compliance



Bank of China is a great platform for everyone who wants to gain different knowledge and self-development. I started as a Junior Associate and had the opportunities to gain invaluable working experience in two different departments. I am happily working here, as an Assistant Vice President in the Financial Crime and Compliance department. I believe I will continue to grow here, not only in my career development but also in my personal wellbeing.



Daniel Shulakov

Senior Associate,

Credit Management



I joined Bank of China as a university graduate and I believe I have found the best place for me. From the first day my priority was always to learn. This was quickly recognised by my department, which provided me with the platform to grow, and my colleagues have been very helpful in the guidance they have provided me with along my journey. There are ample opportunities to grow with the Bank and it all depends on how much one would like to develop themselves.



Rita Cobbold

Vice President - Head of Customer Due Diligence, CFU Middle Office



I have been working at Bank of China for almost 8 years. In March 2022 I was promoted to VP - Head of Customer Due Diligence and I lead the CDD Unit. There are so many great things about working for the company. My favourite is probably the Bank's commitment to identifying talent and nurturing them to develop into great leaders. The Bank embraces employees of all experience levels, backgrounds, and beliefs. They understand the value of a diverse team and make efforts to hire a variety of people. Working here has really enhanced my knowledge, my understanding of different cultures, leadership skills and a sense of direction for the future.



Ashley Watson

AVP - Security Operations & Risk Manager, General Administration



Over the past four years at Bank of China UK, I have had the opportunity to grow both professionally and personally in my role as the Security Operations and Risk Manager. My role involves safeguarding the bank's operations through robust risk management and proactive security strategies. Every day brings new challenges, and the dynamic nature of the role keeps me engaged and motivated. One of the most rewarding aspects of working here is being part of a truly diverse and multicultural environment. Collaborating with colleagues from different backgrounds has broadened my perspective and enriched both my professional and personal experiences.