Introduction

Company cultures & job summary

Our client is a specialist IT Management Consultancy supporting transformation across the UK Public Sector.

Our client are looking for an Operations Manager to keep the business running smoothly and efficiently. This is a broad, hands-on role spanning everything from finance and HR to governance and systems - perfect for someone who thrives in a growing SME environment.

You'll work directly alongside the Exec Team and lead a small internal operations function of five people.

Working Patterns and location - Hybrid - 3 days on site per week on site in Cheltenham

Key responsibilities

• Oversee the day-to-day operational management of the consultancy across all internal functions.

• Develop, implement and continuously improve operational processes, procedures and KPI reporting.

• Manage the Resourcing Lead to optimise consultant utilisation, capacity planning and recruitment activity.

• Work alongside the Finance Manager to monitor budgets, client invoicing, P&L and revenue forecasting.

• Oversee HR administration, onboarding, employee lifecycle activities and company policy compliance.

• Ensure compliance with ISO 9001, ISO 27001 and Cyber Essentials Plus; coordinate audits and certification.

• Manage business systems and operational tooling including Xero, and identify automation opportunities.

• Lead and develop the internal operations team, providing operational advice directly to the Exec Team.

Skills & experience

• Proven experience as an Operations Manager within a professional services or consultancy environment.

• Strong ability to manage multiple business functions simultaneously, including finance, HR and resourcing.

• Experience developing and improving operational processes, procedures and management reporting.

• Confident working closely with and advising senior leadership and executive stakeholders.

• Proficient with Microsoft Office suite including SharePoint.

• Strong communication and stakeholder engagement skills across all levels of a business.

• Experience managing operational governance, compliance and risk in a regulated or secure environment.

The client would also like to see some of the below, but this is not essential:

• Experience with HR processes, employment legislation and people operations.

• Knowledge of data protection regulations and GDPR compliance.

• Project Management experience or a recognised qualification such as PRINCE2 or APM.

• Information Management experience within a professional services or public sector setting.

• Experience presenting to senior leadership or external stakeholders.

Our client is committed to providing a diverse and inclusive workplace and welcomes applications from all backgrounds.

Part-time opportunities/flexible working is available to suit individual needs.

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You will be required to hold a minimum of SC Clearance. If you do not hold an active SC Clearance, please familiarise yourself with the vetting process before applying.

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