Job Description

Location: Bristol (Onsite)

In this office-based position you'll experience a supportive approach to your wellbeing and continuous learning opportunities in our friendly and inclusive workplace. Find out more at computershare.com/flex.

We give you a world of potential

Computershare Communication Services (CCS) delivers integrated customer communication solutions globally, combining digital and print expertise to drive engagement, efficiency, and regulatory compliance. With 300+ specialists across key locations including the UK, Australia, Europe, North America, and the US, CCS partners with clients to design and deliver innovative, compliant communications. Joining CCS means being part of a forward-thinking global team with strong opportunities for growth and career development.

A role you will love

The Production Team Lead is a key member of the Operations Management team, reporting to the Production Manager and operating on a rotational shift basis. The role is responsible for coordinating work, operators, and vendors to deliver daily volume targets while maintaining quality standards. This includes ensuring teams are fully trained, equipped, and operating within defined processes, risk controls, KPIs, and client expectations. Success is achieved through cross-functional collaboration, performance monitoring, supplier management, and continuous process improvement.

Some of your key responsibilities will include:

• Leadership and Team Management: Provide clear day-to-day leadership to operators, ensuring accurate and effective shift processing and team focus.
• Planning and Scheduling: Collaborate closely with the production scheduler to optimise equipment, resources, and time to achieve daily client lodgements and deadlines.
• Performance and People Development: Conduct regular 1-2-1s, support performance reviews, and ensure KPIs and monthly performance records are accurate and up to date.
• Equipment and Supplier Management: Maintain machinery in optimal working condition, perform integrity testing, and liaise with suppliers to ensure SLA compliance.
• Operational Ownership and Flexibility: Take full ownership of production areas and facility cleanliness, support urgent or non-routine tasks as required to meet client needs.

What you will bring to this role

You will bring hands-on production experience, strong leadership capability, and a consistently high level of accuracy and attention to detail. You will demonstrate flexibility, a proactive mindset, and excellent written and verbal communication skills to interpret and deliver work effectively.

You will be computer literate, highly organised, and fluent in English, with the ability to process detailed information confidently and accurately.

Other key requirements

• Previous experience working in a production environment
• Leadership experience
• High degree of accuracy and excellent attention to detail
• Flexible approach to tasks & working hours with a productive mindset
• Strong written and verbal skills, including the ability to interpret instructions
• Computer literate.
• English Language skills must be excellent as role requires reading of detailed information.

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle

Health and wellbeing rewards that can be tailored to support you and your family

Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.

And more . Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub

About Us

A company to be proud of

We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

Fairness and culture

We want to provide you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

About the Team

We're one of the world's leading essential communications businesses with over 30 years' market experience and expertise in the latest technologies. Our communications team design, create, deliver, receive, store and manage business critical communications that enhance customer experience and improve communication effectiveness for our clients.