Small Claims Track / Fast Track File Handler

Application Deadline: 10 August 2026

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Bolton

Description

This role offers an excellent opportunity to join a dynamic team dealing with delegated (DA) & non-delegated authority (NDA) claims. These claims will be up to GBP 25,000 in value & they will be asked to assist a Multi-Track File Handler on cases up to a value of GBP 100,000. The handler will be responsible for carrying extensive investigations in to the reasonableness of the claim being brought from a technical stand point.

Some cases may involve a Personal Injury element which will also be handled by the Complex Credit Hire File Handler.

Key Accountabilities

The role will involve dealing with a caseload of DA & NDA credit hire files under the supervision of a Technical Supervisor. Instructions are received at varying stages of the claim process and so a full knowledge of handling RTA claims through to conclusion via a court hearing is necessary.

The main aspects of the role will involve:
• Review and analysis of files throughout the life of the case, and in accordance with the client guidelines
• Develop and maintain client relationships, always keeping the client at the heart of every decision
• Formulating an initial strategy for approval by Technical Supervisor.
• Legal research
• Undertaking telephone negotiations with third party Solicitors
• Liaising with the insured and insurers where necessary
• Ensuring 'actions' are carried out as per the task list within the Case Management System
• Accurately recording time
• Accurately completing management information processes (MI)
• Processing bills
• Ensuring all files are kept within ISO 9001 guidelines
• To ensure compliance with the SRA Standards and Regulations
• Adhere to the Keoghs Values
• Ability to work in target driven environment

The role will also involve an understanding of the court process, to include:
• Drafting defences
• Completing allocation questionnaires
• Dealing with disclosure and exchange of evidence
• Completing listing questionnaires
• Completing pre-trial checklists
• Instructing Counsel
• Drafting CPR Part 18 questions
• Drafting CPR Part 35 questions
• Drafting Counter schedules

Working Hours
35 hours per week working 9am to 5pm Mondays to Fridays inclusive with 1 hour for lunch. This is a hybrid role working 1 day in the office and 4 days from home.

Experience, Skills and Qualifications

Essential:
• Experience of litigation and handling Credit Hire files with evidence of managing own case load
• Education - at least 5 GCSEs or equivalent are essential and a degree / LPC is preferable
• Ability to use own initiative
• Ability to plan and prioritise workloads
• Excellent listening and verbal communication skills
• Good telephone negotiation skills
• Ability to follow work processes and keep to Strategy
• Ability to recognise when sensitivity and tact are required
• Ability to make decisions
• Ability to remain calm under pressure
• Good IT skills including Word, Outlook, and experience of a Case Management System preferred
• Adhere to the Keoghs Values

Desirable:
• Experience of handling PI claims
• Knowledge of how to handle cases where indemnity may be an issue

Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service - after 1 years' service
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*after successfully completing probation