Technical Supervisor/Team Leader - Military Deafness

Application Deadline: 7 August 2026

Department: Legal

Employment Type: Permanent - Full Time

Location: Birmingham

Description

Location: Hybrid in Bolton/Liverpool/Birmingham

The Technical Supervisor will support the team to meet objectives and deliver their work standards as agreed in the client's SLA, while maintaining the commercial benefit to Keoghs. The Team Leader will also maintain a small caseload of mixed disease cases whilst providing supervision, technical support and training to their team.

Key Responsibilities

• Plan and distribute workload across the team, paying appropriate attention to individual team member's current capability, to ensure the timely and profitable completion of cases.
• Provide supervision and technical support to their team, enabling individuals to continue to progress in role.
• Ensure compliance with benchmarks set by Keoghs and by clients whilst driving quality of delivery.
• Identify and implement appropriate learning activities to ensure the achievement of appropriate authority levels and the ongoing development of all team members.
• Act as the first point of contact for client complaints, taking action to resolve issues as swiftly and effectively as possible.
• Complete projects and process updates in order to improve current operating practices or to address specific client issues.
• To ensure compliance with the SRA Standards & Regulations.
• #INDUKI

Skills, Knowledge & Expertise

• Experience in the file handing of disease claims with a handling authority of GBP 100k.
• Technical knowledge of a NIHL Claims.
• Proficient in all stages of both the pre litigation and litigation process of disease claims.

Demonstrate some prior experience of:

• Successfully leading a project or a team to deliver on outcomes in insurance/legal sector (Desirable).
• Developing others through identifying learning requirements and gaps and formulating plans to improve performance/capability.
• Proficient in MS Office (word and excel in particular) and experience of using a Case/Claims Management system.

Due to the nature of this position, this role requires candidates to be a sole British National or dual national with one part being British, with no restrictions on working in the UK. Due to the national security requirements of this position, candidates must hold British Citizenship to be eligible to apply.

Job Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Family Cover Private Medical Insurance (Bupa)
• Simply Health Care Cash Plan
• WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death in Service
• Critical Illness Cover
• PHI/Income Protection (Private health insurance)
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*after successfully completing probation