Returns Coordinator




Application Deadline: 14 August 2026




Department: Claims Management




Employment Type: Permanent - Full Time




Location: Birmingham




Description




Full-Time: 37.5 hours per week


Location: Birmingham



Davies Group are looking to recruit a Returns Team Coordinator to work within our Vehicle Replacement Group team in Birmingham. This role involves managing the off-hire process of vehicles, ensuring priority off-hires are handled first to benefit the business.



At Davies, we value transferable skills and qualities that focus on what you can bring to the role. While industry experience is a benefit, it is not essential as we will provide you with full training and support when you start with us.




What will your day look like:

• To ensure priority off hires are actioned first to the profit of the business.


• Communicating with customers to arrange collection of vehicles, both verbally and following up with text/email.


• Process the Off-hire of vehicles with suppliers as per internal procedures and SLA's.


• Contact Referrers in instances where customer either wants to retain the vehicle or refuses to return the hire vehicle.


• Ensure any missed/uncollected vehicles have the correct abortive charges applied and are appropriately actioned by either noting the claim and accounts note added or the charging of the customer.


• Process off-hires using the company's preferred supply chain via the in-house system.


• Comply to all technical and regulatory processes and procedures.


• Take responsibility for incoming/outgoing emails in the Inbox, ensuring all necessary action is taken including uploading information into the off-hire system.


• Complete Supplier Reports and update VRG system.


• Answering telephone calls appropriately and efficiently.


• Reports to be completed to deadline set by Team Leader.


• To action emails sent to our designated Off Hire Inbox.


• Processing of payments


• To assist Team Leader

Knowledge and Abilities:

• Previous experience in a busy customer services role.


• Proactive in solving problems and organising own workload.


• A quick learner with a natural ability to understand processes.


• A good overall ability with technology including Microsoft office packages


• A good standard of education


• Must work well within the team and use own initiative

Benefits




Career & Purpose

• Davies Innovation Lab


• Leadership training programme


• Funding for professional qualifications


• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation


• Local charity funding


• Pennies To Heaven


• Employee Resource Groups


• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution


• My Choices at Davies provides; High Street discounts and Financial wellbeing hub


• Life assurance: x4


• Refer a Friend


• Cycle to Work Scheme


• Lease car salary sacrifice


• Davies Incentive Plan


• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus


• Discounts with 100's of UK retailers


• EAP; 24/7 confidential helpline


• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years


• Flexible working


• Dress for your day


• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage


• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan