The Office for Legal Complaints (OLC) administers the independent ombudsman scheme to resolve complaints by consumers about legal services - the scheme is known as the Legal Ombudsman (LeO). LeO's role is to provide consumers with a service that is modern, responsive and efficient. At the heart of this is the need to give people confidence in the services they use at the most significant points in their life - buying a new house, dealing with a separation and access to children, dealing with employment disputes.

We do this both through investigating and resolving complaints about the service that consumers have received from legal providers and, with increasing focus, by ensuring that the data and insight we gain from investigations is fed back into the legal system to support future learning.

This is a pivotal moment for us. With a new Chair and Chief Ombudsman, the Legal Ombudsman is about to embark on a transformation in response to both rising need and ensuring its work promotes learning within legal services. We are also developing a new, ambitious three-year strategic plan to take us to 2030. This plan will build on the strong and resilient performance of the Legal Ombudsman in recent years as well as exploring new opportunities, especially around digital.

We are now seeking to appoint a Non-Lay Member to join the board and support the strategic direction of this work. Ideally as a qualified solicitor, you will bring experience of organisational transformation at senior levels, whether through reshaping internal operations or through transforming the way an organisation engages externally. You will bring insight into the issues faced by consumers accessing legal services and, driven by our own deep commitment to reflect the communities we serve, we are keen to hear from individuals from under-represented groups or with a proven commitment to inclusive leadership.

This is an exciting opportunity to join a collaborative and committed board at a critical time for the OLC. Further details on the role can be accessed via the link below and, should you value a further conversation to explore the role in detail once you have reviewed these, please contact Orla Brennan orla.brennan@gatenbysanderson.com or Matt Malone matt.malone@gatenbysanderson.com .

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Recruitment Timetable

Closing Date - Strictly
5pm on Monday 17 August 2026

Candidates to be informed of outcome of Shortlisting by
By Friday 28 August 2026

Final Panel Interviews
w/c Monday 7 September 2026

How to Apply

In order to apply, please submit:

• A CV (no longer than two pages) setting out your career history, with key responsibilities and achievements. Please ensure you have provided reasons for any gaps within the last two years.
• A Statement of Suitability (no longer than two pages), giving detailed and specific examples of achievements in line with the criteria outlined in the Person Specification, together with a sentence explaining why you want to be a Member of the Office for Legal Complaints.

You will be asked to provide your contact details, complete an equality monitoring form (this will appear on screen as part of the application process) and let us know of any dates when you are not available for interview or where you may have difficulty with the indicative timetable. You must also provide details for two referees, one of whom should be your current or most recent employer. These referees will not be approached until the final interview stage and not without your prior permission.