• Shape and modernise enterprise IT service operations
• Drive automation, AI, and ITIL best practices

About Our Client

Our client is a highly respected investment organisation committed to operational excellence, innovation, and technology-driven transformation. Working within a regulated environment, the business continues to invest in modern platforms, governance frameworks, and digital capabilities to support future growth.

Job Description

• Design, implement, and optimise ITSM processes including Incident, Problem, Change, Request, Asset, and Configuration Management.
• Configure and enhance ITSM workflows, service catalogues, SLAs, approvals, and integrations across enterprise platforms.
• Drive automation initiatives and leverage AI capabilities to improve service delivery and reduce manual effort.
• Manage CMDB governance, configuration data quality, and IT asset lifecycle management activities.
• Develop performance dashboards, reporting frameworks, and continuous improvement programmes that enhance operational maturity.

The Successful Applicant

• 3-5 years' experience within IT Service Management, IT Operations, or ITSM Consulting environments.
• Strong knowledge of ITIL best practices and service management frameworks.
• Hands-on experience with ITSM platforms such as ServiceNow, Jira Service Management, ManageEngine ServiceDesk Plus, or similar tools.
• Understanding of CMDB administration, IT asset management, governance controls, and process documentation.
• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related discipline, with ITIL Foundation certification strongly preferred

What's on Offer

• Opportunity to contribute to a major technology transformation within a leading investment organisation.
• Exposure to automation, AI-driven service management, and enterprise-scale technology initiatives.

Contact
James Jefferson

Quote job ref
JN-072026-7073934