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Team Leader - Helpdesk, Tier 1

Edward Jones Columbia, United States
Posted 4 months ago Permanent Competitive
Team Leader - Helpdesk, Tier 1
Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 8 million clients and 19,000 financial advisors across the U.S. and Canada, we’re proud to be privately-owned, placing the focus on our clients rather than shareholder returns.

Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.

People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.

View our .

1Fortune 500, published June 2023, data as of December 2022. Compensation provided for using, not obtaining, the rating.

Team Overview:
You may be surprised to know that Edward Jones employs thousands of technical resources - all focused on creating world-class experiences for our clients and branch offices. If you’ve considered Edward Jones in the past, it’s time to take another look. We are in the midst of embracing a modern, cloud-based architecture and are looking for exceptional individuals that want to be a part of that future.

We've invested millions of dollars into new technology platforms to help improve what matters most in our industry, client experience. We're currently implementing a modern, cloud based architecture and are looking for talented, and motived professionals that want to be part of providing the best client experience and financial resources possible.

What You'll Do :
Edward Jones Digital Division is seeking a dynamic and transformational Team Leader to join our Helpdesk Team. As the Team Leader, you will plan, direct, and manage the activities of a team of associates/contractors responsible for contact support for the technical issues of branch and campus associates.

Here are a few of the key responsibilities you will be a part of:
  • Establish and maintain effective communications and relationships with and across teams, business areas, and vendors.
  • Align team activities and responsibilities with the firm's strategic direction.
  • Develop and execute ongoing improvements to all processes related to team and department activities (eg. Contact reduction, problem management, escalation processes).
  • Ensure prudent use of the firm's financial resources.
  • Provide leadership, development and mentoring to associates through examples and timely feedback.
  • Develop successors for key positions in the department.
  • Develop a strong relationship with each individual team member to ensure a suitable timeline for that associates firm roadmap.
  • Provide shadowing opportunities with other areas of interests for team members.
What Experience You'll Need :
  • Bachelor's Degree and/or equivalent experience.
  • 5+ years' experience directly related to technical support of information systems technology, with at least one year in a leadership capacity (mentoring associates, project leadership) preferred.


****Candidates that live within in a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office three days per week, with preference for Tuesday through Thursday**** At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.

Check out our U.S. awards and accolades:

Check out our Canadian awards and accolades:
Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law. At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate:
Salary: $81750 - $139194
Category: Headquarters
Job ID  1388422805
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