Citi Direct NextGen Program Manager- (Payments and Electronic Banking Channels business domains) Citi Direct NextGen Program Manager- (Payments and  …

in Jersey City, NJ, United States
Permanent, Full time
Last application, 14 Jan 21
in Jersey City, NJ, United States
Permanent, Full time
Last application, 14 Jan 21
Citi Direct NextGen Program Manager- (Payments and Electronic Banking Channels business domains)
Citi's Treasury & Trade Solutions (TTS) is a leading provider of cash management, treasury, trade, clearing, depository receipts. TTS has a global network spanning more than 100 countries and is unique in the industry for its reach, interoperability and flexibility. We provide clients with timely, accurate information and dynamic, web-based tools to effectively manage their portfolios, financial positions, working capital and supply chains.

The objective of this role is to take a lead role in the Program Management of this effort and to partner with the key stakeholders within the TTS product organization, service and the cross functional technical teams, ensuring that all project milestones are delivered in a timely manner, with quality so that the intended improvements in the Client Experience are met. This role, which will be part of the Client Centric Technology organization, will play a critical role in ensuring that the end to end client experience objectives for the TTS business are met and help drive the overall commercialization of the next generation of the flagship CitiDirect product.

The candidate for this role should have a deep understanding of the Agile development methodology and have led multiple cross functional, multi-phase programs. Given the complexity and importance of this program the candidate should be able to demonstrate strong analytic and problem solving skills combined with solid risk identification and issue management capabilities. As this is a hands on role, the candidate should have a solid technical background and be able to quickly understand architectural designs and the interdependencies between the various teams and help identify the Program critical path. Given the technical stack this Program is constructed on, experience in Micro Service development would be a valuable asset. This program, given its importance in the overall client experience initiative, will report, on a frequent basis, to Senior Management both within and outside of the technology organization. This will require the candidate to have strong presentation skills and to be able to develop artifacts that can quickly and clearly demonstrate the progress, risks and issues that require attention.


  • Accountable for the overall strategy and for driving the teams inside and outside of your organization to deliver the expected results. Drive mindful discussion with business and technical stakeholders that lead to timely decisions. Collaborate with customers and technology teams to determine what projects move forward in what priority order. Make smart trade-off decisions balancing efforts, delivery timelines, features, and technical constraints. Identify and remove blockers and always find the path forward in challenging situations.

  • Understand technical program management and engineering best practices and apply best practices to the software development lifecycle (SDLC) for projects based on experiences with a number of agile and blended approaches, as well effectively coordinating the implementations across teams using very different approaches.

  • Work across organizations looking for ways to align teams, technologies (i.e. the infrastructure used to build/deploy/operate services), and organizations to simple coherent approaches that optimize organizational structures and operating mechanisms. Recognize prior failure patterns and help teams avoid repeating these mistakes.

  • Able to define and organize the program, outline tenets, analyze data, drive performance improvements, and influence resource allocation for all stages of execution.

  • Assist in planning the associated technology roadmap for Global Digital and influence dependent organization's roadmaps by contributing to their planning documents and goal setting exercises.

  • May focus on a single product, focus in a key technology area or focus more broadly, managing larger initiatives that span organizations and geographies in support of a larger cross-cutting business goal.

  • Influence teams to decouple from dependencies and eliminate architectural problems.

  • Have a comprehensive understanding of the Payments and Electronic Banking Channels business domains, the systems, and the products in this space; understand their accountabilities, boundaries, limitations, scale factors.

  • Understand the reasons behind architectural decisions while providing a long-term perspective for business and technology choices.

  • Use technical judgment to challenge proposals and validate assumptions and enlist Sr. engineering support to vet architecture as required.

  • Excellent communicator and comfortable communicating to all levels of the organization both in writing and in person. Articulate progress against goals, scorecard metrics, and committed roadmaps.

  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.


  • 10+ years of relevant experience including program management and software development experience

  • Experience delivering with an agile methodology

  • Strong analytical and quantitative skills; Data driven and results-oriented

  • Experience in running high traffic, distributed, cloud based services based on a Micro Services architecture

  • Experience leading large cross functional programs that span multiple years

  • Skilled at working with third party service providers

  • Excellent written and oral communication skills

  • Ability to work with seamlessly with remote teams


  • Bachelor's/University degree, Master's degree preferred

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