Technical Support Engineer - L1 Technical Support Engineer - L1 …

Interactive Brokers
in Greenwich, CT, United States
Permanent, Full time
Last application, 16 Nov 20
Competitive
Interactive Brokers
in Greenwich, CT, United States
Permanent, Full time
Last application, 16 Nov 20
Competitive
Technical Support Engineer - L1
Join the INTERACTIVE BROKERS Team!
Interactive Brokers has been at the forefront of the Fintech space for over 42 years and we pride ourselves on being primarily a technology company. We continue to challenge the status quo and push boundaries to offer the best trading platform with the most sophisticated features all for the lowest cost to our customers.
We are looking for a L1 System administrator/ Help Desk with good knowledge and ability to communicate effectively understanding complex problems and explain their solution. The position is well-suited for an organized individual who can meet deadlines, follow written procedures, and collaborate for improvements
You will be part of:
The System administrator/ Help Desk team join a dynamic multi-experienced group to provide enterprise-level assistance to our internal user community. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. Ultimately, you will be a person our users will trust. You will be the trusted one to provide timely and accurate solutions to their technical problems. You will have tremendous opportunities to learn and grow with this team.
You will be responsible to:
  • Take ownership of internal user issues reported and seeing problems through to resolution
  • Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues including account setup and network configuration
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Talk to clients (internal) through a series of actions, either via phone, email, or chat, until they've solved a technical issue. Follow up after the troubleshooting.
  • Document technical knowledge in the form of notes and manuals. Prepare accurate and timely reports
  • Prioritize and manage several open issues at one time. Ensure all issues are properly logged
You are someone who will have:
  • S. Diploma, Associates or BS degree in Information Technology, Computer Science, or relevant field.
  • 3+ years of experience in Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role
  • 1+ year of experience with Linux/Mac OS environments
  • Good understanding of computer systems, mobile devices, and other tech products
  • Ability to diagnose and troubleshoot basic technical issues
  • Familiarity with remote desktop applications.
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • Additional certification in Linux, or similar technologies is a plus.
Benefits to work with us:
  • Competitive salary, annual performance-based bonus, and stock grant
  • Retirement plan (401K) with company match
  • Excellent health and welfare benefits including medical, dental, and vision benefits
  • Wellness screenings and assessments, health coaches and counseling services through Employee Assistance Program (EAP)
  • Paid time off along and generous parental leave policy
  • Daily company paid lunch and a fully stocked kitchen with healthy options for breakfast and snack
  • Corporate events including team outings, dinners, volunteer activities and company sports teams
  • Education reimbursement and learning opportunities with Udemy
  • Modern offices with sit/stand desks and multi-monitor setups


Company Overview
Interactive Brokers ("IBKR"), a subsidiary of publicly-traded Interactive Brokers Group, Inc., based in Greenwich, Connecticut (NASDAQ: IBKR) is a low-cost provider of trade execution and clearing services for active traders, institutional investors, financial advisors and introducing brokers. IBKR's premier technology provides electronic access to stocks, options, futures, forex, bonds, and funds worldwide from a single IBKR Integrated Investment account. IBKR is one of the largest online brokers by trade volume and is consistently ranked at the top of its field.
Our employees are part of a dynamic, multinational, fast-paced, results-oriented team working to provide our customers with state-of-the-art trading technology, superior execution capabilities, worldwide electronic access, and sophisticated risk management tools.
Our headquarters are in Greenwich, CT, USA. IBKR has offices in the United States, Australia, Canada, China, Estonia, Hong Kong, Hungary, India, Ireland, Japan, Luxembourg,Russia, Singapore, Switzerland and United Kingdom.
IBKR is a member of NYSE, FINRA, and SIPC. Interactive Brokers Group brokerage affiliates are regulated by securities and commodities agencies around the world.
Click HERE to view a short video with a few words from current Interactive Brokers employees.
(If the hyperlink is not active, copy and paste the following URL in your browser: https://www.interactivebrokers.com/en/index.php?f=31899 ) For more information, please visit www.ibkr.com/info

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