Administration Assistant




Department: Claims Management




Employment Type: Fixed Term - Full Time




Location: Stoke




Reporting To: Andy Massey




Description



Davies are looking to recruit a Customer Relations Administrator to join our team on a 12 month contract in our Stoke office . As a Customer Relations Administrator, you'll be ensuring our policyholders and clients receive exceptional service and a speedy resolution to their insurance claim queries. There are no specific qualifications that we demand for the role; and although we welcome those with previous industry experience or experience handling data subject access requests, it's transferable skills and qualities that we value here at Davies.




What will your day look like:



Communicating professionally with a variety of people including customers, insurers, suppliers and colleagues around the country

Assessing and acknowledging all data or information requests as appropriate

Co-ordinate the collation of all data relevant to data subject access requests

Efficiently handling client and policyholder queries, whilst following standard procedures

Ensuring compliance with our contractual and regulatory requirements

Recording full and accurate updates within our systems

Contributing to a happy team working environment




Knowledge and Abilities:



Previous experience with handling data subject access requests would be advantageous

A professional and adaptable communication style - both written and verbal

Efficient administrative skills

A keen eye for detail

Strong numeracy, literacy, and IT skills

A proactive attitude, and an enthusiastic approach




Benefits




Career & Purpose

• Davies Innovation Lab


• Leadership training programme


• Funding for professional qualifications


• Thrive at Davies; learning opportunities

• The Davies Foundation


• Local charity funding


• Pennies To Heaven


• Employee Resource Groups


• Employee volunteering programme

• Pension, 5% employee and 5% employer contribution


• My Choices at Davies provides; High Street discounts and Financial wellbeing hub


• Life assurance: x4


• Refer a Friend


• Cycle to Work Scheme


• Lease car salary sacrifice


• Davies Incentive Plan


• Enhanced maternity, paternity and adoption pay

• Wellbeing centre; move, munch, money & mind focus


• Discounts with 100's of UK retailers


• EAP; 24/7 confidential helpline


• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years


• Flexible working


• Dress for your day


• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage


• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan