Receptionist

Department: Operations

Employment Type: Permanent - Full Time

Location: UK - London

Reporting To: Melissa McKay

Description

The Receptionist plays a key role in shaping and delivering an exceptional office experience for both staff and visitors. Working as part of a collaborative team with a genuine can-do attitude, this role sits at the heart of a fast-paced environment where high volumes of lunches, meetings, and events are a daily feature.

With colleagues actively choosing to make full use of our beautiful facilities within an iconic building, the Receptionist ensures front-of-house services run seamlessly, professionally, and with energy. This role requires adaptability, strong organisation, and a proactive approach to supporting a vibrant and highly engaged workplace.

Act as the first point of contact for visitors, clients, and colleagues, providing a professional and friendly welcome.

Key Responsibilities

This role will focus on acting as the first point of contact for visitors, clients and colleagues, providing a professional and friendly welcome. Other responsibilities will include but are not limited to:

• Answer and triage incoming telephone calls, transferring promptly and taking accurate messages when required.
• Register visitors and guests via the building management portal, ensuring a smooth and compliant arrival process.
• Maintain accurate records for visitor and contractor passes, monitoring issue and return.
• Support access-related requests and liaise with building management to provide a seamless access into the offices.
• Coordinate meeting room bookings and client-floor requirements, liaising with onsite catering and AV teams to confirm set-ups, timings, and special requests.
• Process hospitality and catering requests, including breakfasts, lunches, and ad-hoc orders, ensuring accuracy and timely delivery.
• Support the planning and on-the-day delivery of internal and external events, liaising with hosts, catering teams, and suppliers as required.
• Assist the lead receptionist when required with ordering of stationery and office supplies, maintaining tidy and organised storage areas.
• Assist the lead Receptionist with Processing incoming and outgoing post and courier deliveries when required
• Assist with facilities-related requests, including supporting helpdesk tickets and responding to operational queries as required.

Skills, Knowledge & Expertise

To be considered for this opportunity you will have:

• Excellent telephone manner, with the ability to take accurate messages;
• Excellent client interfacing and customer service skills;
• A professional approach and positive manner;
• A high level of attention to detail;
• Good communication skills, courtesy and patience;
• Good command of the English language, both spoken and written.
• Ability to gain a good knowledge of the Company and its employees;
• Confident, energetic and assertive;