About us



Mercer & Hole is a Top 50 accountancy practice, which has recently celebrated its 120-year anniversary. We remain independent with 28 partners and approximately 300 employees across our four offices. We provide comprehensive accounting, tax, and advisory services to a diverse clientele. Mercer & Hole are proud to be certified in the top 100 Great Place To Work®



We are recruiting a Business Administrator offering an Apprenticeship development pathway. As such we seek a motivated and organised individual - with a minimum one years' full time work experience (ideally within an office environment), to join our established London administration team. This is an excellent opportunity to gain hands-on experience in a professional office environment while working towards a nationally recognised qualification the Level 3 Business Administration Apprenticeship. This role will provide the opportunity to support our business functions and experience varied tasks across the firm focusinng on reception and administration.




Main function of job:



This is an entry level position, within our London administration team, supporting the day-today reception and administrative functions of the business.




Reception Support:

• Answer calls and greet visitors professionally


• Handle incoming/outgoing mail (opening, scanning, franking)


• Manage client records, archives, and document security


• Maintain meeting rooms


• Provide refreshments for meetings


• Perform general reception tasks (couriers, orders, etc.)


• Assist with general admin across the office

Administrative Support:

• Manage diaries, meetings, and catering arrangements


• Draft correspondence from templates


• Complete client onboarding and compliance tasks


• File accounts and confirmation statements using software


• Prepare Excel workbooks and maintain technical resources


• Order stationery and support with the creation of partner reports


• Monitor emails and assist with communications


• Troubleshoot office equipment issues


• Coordinate training, events, and marketing/charity activities


• Liaise with Facilities on safety roles (Fire Officers/First Aiders)

Qualifications required

• Minimum 5 GCSEs at grade A-C


• Minimum 1 years full time work experience - Ideally in an office environment

Experience required

• Excellent written, oral communication and interpersonal skills


• Able to deal confidently and effectively with internal and external clients


• Strong knowledge of MS suite software (Word, Outlook and PowerPoint)


• High level of attention to detail and organisation standards


• Demonstrated ability to be self-reliant, proactive and use own initiative


• Proven ability to work effectively within a team

Values and behaviours



Our Values and behaviours are based on TRUST!



We really want to attract and retain individuals who share our Values:



Together



The firm with the family feel. Express gratitude. Smile. Be humble and confident. Have fun.



Resilient



Change is imminent, and business is imperfect. Be open minded & agile. Assume positive intent and exercise the power of positive thinking.



Understanding



Each individual matters and will be heard and respected. Honesty, integrity, empathy and kindness are fundamental.



Supportive



We support what is important to you and show kindness in our behaviour to each other. We encourage each other to realise our potential.



Thrive!



We strive to be the best, innovate and always do exceptional work. That's who we are and what our clients deserve.



Mercer & Hole is committed to cultivating and preserving a culture of diversity, equity and inclusion (DEI). Our people are our most valuable asset. We bring our life experiences, knowledge, creativity, and talents together at Mercer & Hole making it a unique place to work where all can safely thrive.