Crédit Agricole Corporate and Investment Banking (Crédit Agricole CIB) is the corporate and investment banking arm of Crédit Agricole Group, world’s 10th largest bank by total assets.

Our Singapore center is the 2nd largest IT setup (after Paris Head Office) for Crédit Agricole CIB's worldwide business. We work daily with international branches located in 30 markets by:

1. Envisioning and preparing the Bank’s futures information systems
2. Partnering and supporting core banking flagships and transverse areas in their large-scale development projects
3. Providing premium In-house Banking applications

This unique positioning empowers us to bring our core banking business a sustainable competitive advantage on the market. We seek innovative and agile people sharing our mindset to support ambitious and forthcoming technological challenges.

Position

We are seeking an experienced professional to lead our COO/SSB(Security, SLA & Business Continuity) team while serving as the Local Information Security Coordinator for ISAP. This strategic role combines operational leadership, information security management, and business continuity oversight.

Overview :

1. Oversee the activities and functions of COO/SSB team
2. CLSI / Local Information Security Coordinator for ISAP
3. Business Continuity / Disaster Recovery and Crisis Plan Manager
4. ISO 9001 Internal Quality Auditor

Main responsibilities

Head of COO/SSB (Security, SLA & Business Continuity) team

1. Lead, organize, and prioritize the day-to-day activities of the COO/SSB team, ensuring alignment with departmental goals and the consistent achievement of Key Performance Indicators (KPIs).

1. Establish clear team objectives and workflows, proactively managing capacity and workload distribution to maintain operational efficiency and service continuity.

1. Continuously monitor service delivery quality and stakeholder satisfaction, identifying trends, addressing gaps, and implementing corrective measures to uphold high-performance standards.

1. Conduct regular one-on-one check-ins and team reviews to assess individual and collective performance, providing timely feedback and recognition to drive engagement and accountability.

1. Evaluate team competencies against current and future business requirements, identifying skill gaps and recommending targeted training, development plans, and upskilling initiatives.

1. Act as a primary point of escalation for the team, providing guidance and support in resolving complex issues while fostering a culture of ownership and continuous improvement.

1. Collaborate with senior management to cascade strategic priorities into actionable team plans, ensuring every team member understands their role in delivering broader organizational objectives.

Local Information Security Coordination

1. Champion Information System (IS) security awareness across the organization by actively promoting a security-conscious culture, disseminating relevant security policies, and ensuring all users are informed of their responsibilities in safeguarding the Bank's information assets.

1. Design and deliver targeted IS security communications, briefings, and awareness campaigns to drive policy adoption and reinforce best practices at all levels of the organization.

1. Serve as the primary local point of contact for Information Systems Security Policy compliance, ensuring all local information systems and practices remain fully aligned with the Bank's group-wide policies, standards, and guidelines.

1. Proactively monitor and assess changes in local regulatory requirements pertaining to information systems and cybersecurity, evaluating their impact on existing controls and driving timely remediation or policy updates to maintain full compliance.

1. Liaise with regional and group-level IS teams to ensure local regulatory developments are escalated and addressed within the broader compliance framework.

1. Execute and manage all assigned Local Information Systems (CLSI) tasks in accordance with the established CLSI Roadmap, ensuring deliverables are completed on schedule, within scope, and to the required quality standards.

1. Track and report on CLSI task progress, maintaining accurate documentation and providing regular status updates to relevant stakeholders and governance bodies.

1. Conduct periodic reviews and assessments of local IS controls, identifying vulnerabilities or compliance gaps and recommending corrective actions to strengthen the overall information security posture.

Business Continuity & Crisis Management

1. Drive the end-to-end execution of ISAP's Business Continuity (BCP), Disaster Recovery (DR), and Crisis Management Plans, ensuring all frameworks remain robust, current, and operationally ready to respond to a full spectrum of disruption scenarios.

1. Oversee and coordinate annual BCM review cycles in strict accordance with MAS Business Continuity Management Guidelines, ensuring all plans, risk assessments, and recovery strategies are thoroughly reviewed, tested, and updated within required timelines.

1. Prepare and submit MAS Attestation Reports with accuracy and completeness, ensuring all regulatory declarations are substantiated by documented evidence and audit-ready supporting materials.

1. Spearhead quarterly BCP Steering Committee meetings with senior management, setting the agenda, presenting program status, escalating key risks and issues, and driving informed decision-making to strengthen the organization's overall resilience posture.

1. Ensure Steering Committee outcomes are translated into actionable follow-up items, tracking resolution and reporting progress to relevant governance bodies.

1. Manage and maintain Cross BCP solutions for the SGP Branch and CAIS SGP, ensuring inter-entity continuity arrangements are clearly defined, regularly tested, and aligned with both local regulatory expectations and group-level BCM standards.

1. Coordinate cross-entity BCM exercises and simulations, identifying interdependencies, validating recovery capabilities, and implementing improvements based on lessons learned.

1. Maintain comprehensive BCM documentation across all entities, ensuring version control, accessibility, and alignment with evolving business structures and regulatory requirements.

Audit Coordination

1. Conduct annual Internal Quality Audits to ensure ISO 9001 compliance
2. Point of contact for external and internal audit coordination

Qualifications and Profile

Experience and Expertise

1. Minimum 8 years of progressive experience in business continuity and crisis management within the financial services industry.
2. Demonstrated leadership experience, including direct management of teams and cross-functional stakeholders.
3. Comprehensive knowledge of local regulatory frameworks governing business continuity and disaster recovery.
4. Bachelor's degree in information technology, Computer Science, or a related discipline.
5. Professional certification in business continuity (e.g., CBCM, CBCI, or CBCP) is strongly preferred.

Technical

1. In-depth expertise in business continuity management (BCM) planning, execution, and incident response methodologies.
2. Strong command of business impact analysis (BIA) frameworks and disaster recovery strategy development.
3. Proven ability to assess complex, multi-dimensional crisis risk scenarios and rapidly deploy effective continuity strategies.

Soft Skills & leadership

1. Polished executive presence with the ability to engage, advise, and influence C-suite leaders and board-level stakeholders.
2. Track record of leading cross-functional teams and championing enterprise-wide resilience programs.
3. Exceptional verbal and written communication skills, with experience presenting to regulators, auditors, and senior management.
4. Ability to perform effectively under pressure, navigating crises and business disruptions with a calm, structured, and strategic mindset.
5. Experience in managing, mentoring, and developing a team, including setting performance objectives and conducting appraisals.
6. Ability to delegate responsibilities effectively, ensuring team members are equipped and empowered to execute activities independently.
7. Skilled in building team capability through coaching, training programs, and knowledge-sharing initiatives.
8. Proven ability to foster a collaborative, high-performance team culture aligned with organizational resilience goals.
9. Experience managing team workload and resource planning across concurrent projects and activities.

We offer a competitive remuneration package, consistent with your qualifications and experience. For fair employment practices, we are keen onSingaporeans/SPR ONLY.

Interested applicants, please click on "APPLY"