Job Responsibilities

• Lead discovery and analysis across complex or cross-system initiatives.
• Translate business needs and user insights into problem statements, process models, user stories, functional and technical requirements, and acceptance criteria.
• Work with business owners, product teams, solution architects, engineers and vendors to assess feasibility and shape secure, scalable solutions across cloud platforms, APIs, integrations, data and automation.
• Own requirements traceability from business need through to delivery and testing.
• Facilitate backlog refinement, sprint planning, solution walkthroughs and stakeholder decision-making.
• Plan and coordinate functional, integration, regression, performance, security and user acceptance testing, and manage defects through to resolution.
• Assess operational readiness and support deployment and transition activities.
• Coordinate post-production stabilisation and issue resolution.
• Provide guidance to other analysts.
• Undertake structured handover and knowledge transfer from incumbent officers.

Job Requirements

• Proven experience as a Business Analyst on complex, cross-system or multi-stakeholder initiatives.
• Strong skills in requirements elicitation, process modelling, user story writing and acceptance criteria definition.
• Experience owning requirements traceability across the delivery lifecycle.
• Hands-on experience planning and coordinating functional, integration, regression, performance, security and user acceptance testing, and managing defects.
• Experience supporting deployment, transition and post-production stabilisation.
• Strong stakeholder management, facilitation and communication skills, with the ability to work with both business and technical audiences.
• Ability to mentor junior analysts and conduct structured knowledge transfer.
• Understanding of enterprise web and digital platforms, including cloud-hosted applications and services.
• Familiarity with APIs, system integrations and data exchanges across internal, vendor and Whole-of-Government systems.
• Working knowledge of SQL and data models, with experience in data analysis, reporting and dashboard tools.
• Exposure to business process automation, workflow and low-code / RPA tools, where applicable.
• Understanding of security and scalability considerations in solution design.
• Experience with Agile delivery and collaboration tools for backlog, sprint, requirements, testing, release and defect management.
• Familiarity with the government technology environment and standards, including the Singapore Government Tech Stack.

About Cognizant:

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.