Key Area of Responsibilities

1. Provide hands on infrastructure, PC & end user support.
2. L1/L2 end user coverage for standard desktop/user applications, desktop/mobile hardware troubleshooting and break fix, Zoom video conference support, user on/off-boarding arrangement, IP phone support, etc.
3. Assisting IT Manager with daily IT operations (backup tape management, patch deployments, AV updates, start of day checks.)
4. Install, support & troubleshoot Microsoft Operating systems and products
5. Software & hardware Inventory management and ensure documentation is kept up to date.
6. Ensure security and compliance in the end user computing space.
7. Assist in 1st Level support of internally developed and vendor provided business applications. Bloomberg/IRESS, Internal trading applications/CRM Tools.
8. Datacentre (DC) project activities like network, server setup in racks, troubleshooting and escort & assists vendors in DC.
9. Rack & Stack of Data Center equipment.
10. Datacentre inventory management including cabling, patching, and standby support on weekends. Logging vendor cases, arranging clearance to DC.

Requirements

1. At least Bachelor's Degree or above in Information Technology or related discipline
2. Minimum 3 years of experience inIT platforms and system support in relevant areas across mobile and workspace, Windows desktop, network connectivity, voice technologies and datacentre management is desirable
3. A strong end user focus and can-do attitude
4. Great communication and strong interpersonal skills
5. The flexibility to deal with conflicting and ever-changing priorities
6. Proven ability to work under pressure
7. Experience in providing face to face and remote Support for internal/external applications
8. Good command of written and spoken English due to need to liaise with various stakeholders
9. Analytically minded, logical problem solver who is able to think outside the square
10. Able to work autonomously as well as part of a small team
11. Open to be on Standby after office hours for Datacenter issues