• Central location
• Creative team culture

About Our Client

Our client is a well-established organisation operating in the financial services sector. With a strong presence in the market, the company is committed to delivering exceptional customer experiences and innovative solutions.

Job Description

• Lead customer service initiatives to achieve performance targets and deliver excellent service.
• Implement and optimise customer service processes including chat-bot and AI in alignment with company goals.
• Monitor and analyse customer feedback to identify improvement opportunities.
• Maintaining good relationship with BPO clients and explore business opportunities.
• Collaborate with other departments such as IT to address customer concerns and ensure a seamless experience.
• Prepare reports on customer service metrics and present findings to management.
• Stay updated on industry trends and best practices to ensure the company remains competitive.
• Resolve complex customer issues promptly and professionally.

The Successful Applicant

A successful Customer Service Lead should have:

• Experience in a leadership role within customer service, preferably in the financial services industry.
• Strong understanding of customer service principles and best practices.
• Excellent problem-solving and decision-making skills.
• Proficiency in using customer relationship management (CRM) systems.
• Analytical skills to monitor performance metrics and identify areas for improvement.

What's on Offer

• Permanent role in a stable and reputable financial services organisation.
• Access to ongoing professional development and training programmes.

If you are passionate about customer service and ready to take the next step in your career, we encourage you to apply for this exciting opportunity.