Customer Service Specialist

Who we are

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

Day-to-day responsibilities

• Act as the primary point of contact for assigned Key Account customers regarding after-sales requests via phone and email.
• Receive, analyze, classify, and manage customer inquiries and requests, ensuring timely and accurate responses.
• Resolve customer issues directly where possible or coordinate with the appropriate departments and ensure effective follow-up.
• Monitor the progress of requests and keep customers informed of their status and next steps.
• Handle customer complaints and technical incidents in accordance with established processes and service standards.
• Register and maintain customer requests, complaints, and relevant data accurately in ticketing tools and internal systems.
• Process customer data changes in accordance with defined procedures and responsibilities.
• Initiate and coordinate appropriate actions to ensure effective and timely resolution of customer issues.
• Support external logistics partners by monitoring service quality, providing technical support for onsite interventions, and delivering relevant training when required.

Who are we looking for

We look for big thinkers. People who can drive positive change, step up and show what's next - people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• Excellent verbal and written communication skills in English and Polish; knowledge of German will be considered an advantage.
• Previous experience in providing support and responding to customer queries in a professional and timely manner.
• High attention to detail and accuracy when performing data entry and handling business information.
• Strong ability to prioritize tasks, manage multiple responsibilities, and work effectively under pressure.
• Excellent organizational and time-management skills.
• Positive, proactive, and customer-focused attitude.*
• Proficiency in working with systems such as SAP and the ability to efficiently navigate and use various system functionalities.

Perks & Benefits

At Worldline you'll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Private medical & life insurance
• MyBenefit Platform
• Holiday allowance
• Public transportation allowance
• Meal allowance
• Annual bonus

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

Pursuant to the Article 24 sec. 6 of the Act of 14 June 2024 on the protection of whistleblowers, we inform you that Worldline Financial Services (Europe) S.A., a joint-stock company, Branch in Poland (hereinafter referred to as Worldline) is governed by the Regulations on the receipt of internal reports and taking follow-up actions (hereinafter referred to as the Regulations).

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Information at a Glance