Trainer - Domain Trainee - English Trainer - Domain Trainee - English …

Genpact
in Kraków, Malopolskie, Poland
Permanent, Full time
Be the first to apply
Competitive
Genpact
in Kraków, Malopolskie, Poland
Permanent, Full time
Be the first to apply
Competitive
Trainer - Domain Trainee - English
Trainer - Domain Trainee - English - HIG004963

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands-and we have fun doing it. Now, we're calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Inviting applications for the role of Trainer -Domain Trainee - English

In this job, you will be in charge of training activities for a team of agents whose mission is to keep our digital streets safe!

Responsibilities
  • Performing training needs analysis
  • Facilitating new hire training, , coaching and conducting performance evaluation of trainees
  • Collaborating with quality team to gather feedback and plan refresher trainings to help boost the efficiency of service,
  • Tracking and managing CSAT due to training, present training scores, cooperating with hiring to improve quality of hires
  • Providing weekly training updates
  • Shadowing agent transactions to stay up to date with product/ process changes and making necessary updates to training material
  • Working closely with client and internal teams to develop new or update existing training content periodically
  • Provide insights and innovative ideas to improve quality and collaborate with TLs/QAs to help develop agent quality improvement plans
  • Provide instant feedback for correction and keep an eye on potential quality issues


Preferred qualifications

  • Advanced level of English, min B2.
  • Prior experience working as a Content Moderation Agent
  • Self-motivated, high-energy levels and works well under strict deadlines
  • Excellent understanding of same/similar workflow
  • High School Degree
  • This job will request working in a 24/7 schedule with alternating shifts and reviewing content that might be highly egregious in nature, every day
What can we offer?
  • Attractive salary
  • Stable job offer - employment contract.
  • Various trainings on our learning platform (initiating, soft skills).
  • Benefits (Private Medical Package, Meal vouchers, Access to wellness programs).
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter , Facebook , LinkedIn , and YouTube .

Job Domain Trainee
Primary Location Poland-Krakow

Schedule Full-time

Education Level Bachelor's / Graduation / Equivalent
Job Posting Sep 23, 2020, 9:00:40 AM
Unposting Date Ongoing
Master Skills List Corporate
Job Category Full Time

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