Job Description

Senior Backup Administrator

Manila

About Citco

Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients' needs.

For more information about Citco, please visit www.citco.com

About the Team & Business Line:

Proprietary software solutions and innovation are at the core of what differentiates Citco in the alternative investment space. Through our network of global development centres, Citco invests heavily in technology development, security, and infrastructure to ensure our clients continue to receive award-winning products that underpin our commitment to service excellence.

As a core member of our Backup team in the IT Operations group, you will work with dedicated professionals to ensure our clients maintain access to their critical information assets while keeping Citco ahead of industry trends.

Your Role:

• You will be responsible for maintaining the system support for Enterprise Backup infrastructure addressing the availability and security of the backed data
• Ensure the backup infrastructure is kept up to date, from both hardware and software perspective. Implement appropriate methodologies, standards and best practices.
• Evaluate the next generation of backup software the enterprise should invest in.
• Responsible for the coaching of Backup team and enhancing skill and career development of the staff
• Run projects, prepare project plan and work with PMO team.
• Liaison with cross functional IT infrastructure teams
• Provide backup infrastructure KRI reports to external and internal auditors, IT management and OCM teams
• Planning and delivery of Backup road map and annual deliverables plans
• Monitor Service Desk queues and comply with quality guidelines when managing incidents.
• Respond and comply with escalation policies and procedures
• Provide 8x5 operational support.
• Promptly respond to telephone call, voice-mail and emails.
• Participate in weekend on-call schedule and be available to respond telephone calls in emergency situations
• Resolve and document system errors and performance issues
• Perform root cause analysis of critical errors and outages

About You:

• You will be part of an experienced technical team responsible for maintaining and managing backup infrastructure, addressing the availability and security of backed data
• Ensure the backup infrastructure is kept up to date, from both hardware and software perspective. Implement appropriate methodologies, standards and best practices.
• Automating manual tasks to increase execution speed and minimize the risk of human error
• Providing current usage reports and future growth trends, capacity planning and storage optimization
• Provide backup infrastructure KRI reports to external and internal auditors, IT management and OCM teams
• Planning and delivery of Backup infrastructure road map, DR and HA strategy
• Develop and maintain backup and recovery documentation, including standard operating procedures (SOPs) and runbooks
• Conduct regular backup and recovery testing to ensure data integrity and system reliability
• Collaborate with security teams to ensure backup systems meet compliance requirements and security standards
• Monitor Service Desk and JIRA queues and comply with quality guidelines when managing incidents.
• Respond and comply with escalation policies and procedures
• Provide 8x5 operational support. Promptly respond to telephone calls, voicemail and emails.
• Participate in weekend on-call schedule and be available to respond telephone calls in emergency situations
• Resolve and document system errors and performance issues
• Perform root cause analysis of critical errors and outages

Our Benefits

Your well being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We recognize diversity as a source of organizational pride and strength. We have made it a priority to reflect our nation's evolving diversity in the people we hire, and the culture we create in our organization.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.

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