At a glance

Do you want to make connectivity services seamless and reliable for thousands of users? As Expert Lead Datacenter, Office & End User Management , you are responsible for delivering stable, secure and user-centric IT Network across workplaces and datacenter environments. You ensure that our colleagues can work friction free - anytime, anywhere.

Your job

In this role, you combine people leadership with technology transformation, ensuring office and end user connectivity and datacenter services are reliable, secure and ready for the future.

You will:

• Lead, coach and develop a high-performing team, driving engagement, growth and results.
• Own the reliability, scalability and continuous improvement of End user (Zsaler), Office connectivity and datacenter services.
• Drive standardization, automation and lifecycle management across infrastructure and network services.
• Deliver an exceptional end-user experience by improving service quality, performance and productivity.
• Play a key role in executing the End User Zero Trust strategy and embedding security-by-design into connectivity services.
• Align technology services with business priorities, user needs and evolving ways of working.
• Manage vendors, service performance and costs to maximize value and operational excellence.
• Foster a consistent and integrated approach across datacenter, office and end-user environments.
• Champion sustainability by optimizing datacenter services, reducing environmental impact and enabling responsible technology choices.

Working environment

Within Platform Engineering & Operations, you are at the heart of keeping the digital workplace running smoothly. Working closely with platform teams, support organizations, and business stakeholders, you help create an IT environment that employees can rely on every day.

Together, your team ensures that IT services simply work-seamlessly, securely, and at scale. By continuously enhancing and standardizing workplace and infrastructure services, you enable a stable and future-ready IT landscape that boosts productivity, elevates the end-user experience, and provides a strong foundation for modern hybrid working.

At ABN AMRO, you enable thousands of colleagues to do their best work. You get:

• the opportunity to improve the daily IT experience of users
• impact across the organisation
• a collaborative and forward-looking environment

Your profile

You are a leader who understands both technology and user needs, and knows how to translate them into high-quality services.

You bring:

• experience with datacenter and workplace environments
• knowledge of end-user management and service operations
• understanding of IT service management and automation
• experience with large-scale IT environments

And:

• strong people leadership and stakeholder management skills
• a customer-first mindset
• a focus on simplification and continuous improvement
• the ability to balance stability and innovation

We are offering

We believe it is important to be a good employer. Joining us means stepping into a role with impact, supported by excellent employment conditions that foster your job satisfaction, development, and wellbeing.

In addition, we offer:

• An attractive gross monthly salary based on a 36-hour work week, including holiday allowanceand a flexible benefit budget.
• An excellent pension scheme, ensuring that you are well prepared for the future.
• Flexibility in working: working from home is possible in consultation with your team and depending on your role. We will provide an ergonomic home office setup for you.
• Plenty of room for relaxation with five weeks of vacation per year, supplemented by two mandatory days off. You can also purchase up to four additional weeks of vacation annually.
• Five "Banking for better days": extra days off that you can use for personal development or volunteer work.
• Personal development is key: you receive a development budget of €1,000 per year, which can accumulate up to €3,000.
• An annual public transport pass with free public transportation throughout the Netherlands for both business and private use.

You can find more information about our employment conditions and salary scales in our Collective Labour Agreement (CLA) , which applies to this vacancy.

Interested?

Do you want to know more about the role? Please reach out to paula.hof-rubner@nl.abnamro.com

Your Future: Inclusive, Innovative, Sustainable

At ABN AMRO, we believe in " Banking for better, for generations to come. " Equal opportunities for everyone are a crucial foundation, as we strive for an inclusive culture where all employees feel seen, heard, and valued. Our vision of being a personal bank in the digital age aligns perfectly with the demand for surprising insights and innovative solutions, born from a diverse interplay of cultures and experiences. We focus on customer experience, sustainability, and building a future-proof bank, conducting annual reviews to ensure equal pay for equal work. Join a bank that embraces ingenuity and ambition, and make an impact with us for a better future.

If you want to apply for the B-Able or Reboot program, make sure to mention it both in the title and the content of your resume.

Disclaimer external recruitment agencies

External recruitment agencies need to have a signed agreement with ABN AMRO BANK N.V., executed by a Talent Acquisition Specialist, when submitting a resume to a vacancy. No unsolicited services or offers, please.

Use of AI in our application process

You're welcome to use AI to help write your CV or cover letter, as long as it reflects your own story. We review every application personally and without AI. During interviews, real time AI tools may not be used. With your permission, interviews can be recorded and supported by AI. This helps us keep the process fair, careful, and transparent.