Job description

Business type
Types of Jobs - Finance / Accounting

Job title
Client Operations Officer, Group Invoicing (Contract) M/F

Contract type
Fixed-Term Contract

Term (in months)
12 months

Management position
No

Job summary

What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

Working hours: 9:00am - 6:00pm (Malaysia time)

Region: Europe (e.g. Luxembourg, Ireland, Switzerland)

What will you do?

• Fee Schedule/fee agreement interpretation
• Setup of fee rate into system/excel invoice template
• Retrieve and upload manual data collection
• Generate invoice, perform control and provide justification on trend analysis
• Validate invoice and send to client
• Follow up on aged receivables (unpaid outstanding invoices)
• Verify client's authorization on invoice payment
• Justify break items on invoice payment mismatch against invoice amount
• Investigate and provide response to client/Client Facing teams within KPI's timeline
• Coordinate with all related stakeholders to provide a consolidated response to client's query
• Perform fee impact calculation on potential invoice undercharge/overcharge queries
• Provide support on departmental or enterprise-wide initiative/projects

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Position location

Geographical area
Asia, Malaysia

City
Putrajaya

Remote work
unauthorized

Candidate criteria

Minimal education level
Bachelor Degree / BSc Degree or equivalent

Academic qualification / Speciality

• Accounting & Finance degree or related experience
• Fresh graduates are welcome

Level of minimal experience
0-2 years

Experience

• Proficient in business language (English)
• Experience in the client billing process and/or account receivables process
• Experience in the Financial Services industry (e.g. Fund/Investor Services)

Required skills

• Understanding and application of Fee Schedule/Fee Agreement with client
• Understanding of Products offered to clients and its Operational nature

Technical skills required

• Experience in SQL or Excel VBA

Languages
English