General information

Country: Malaysia

Creation Date: 09-Sep-2026

Employment Type: Permanent

Employment Type: Full time

Ref #: 1234573555

Description & Requirements

Senior Account Development Manager - Melaka

Job Summary:

The Senior ADM will be responsible for expanding the agent base, strengthening existing relationships and identifying opportunities to drive revenue growth, with a focus on providing exceptional client service and support. They will also be responsible to support the sales and profitability targets for the branch.
• Meet the sales target in line with the branch objectives and goals
• Oversee collection of outstanding payments and manage financial performance in the sales unit
• Responsible for managing relationship with preferred agents, supporting agents to grow their business and help increase the share of wallet.
• Provide excellent service to agents including prompt response to queries, effective claims tracking, accurate quotation generation
• Regular visits to assigned agents, to maintain relationship, business development discussions, training, and general problem solving
• Conduct training for agent at branch level
• Recruit, onboard and develop preferred agents, and ensure activation
• Ensure effective and efficient administration of day-to-day business operations in line with SOP across all support functions
• Ensure that the branch SLAs and TATs are met
• Respond to various requests from customers, agents and HQ
• Provide training to junior staff on best sales practices
• Ensure compliance with regulations and laws

Requirements
• Minimum Diploma or bachelor's degree in any related field
• At least 5 years working experience in insurance industry
• Experience in risk management, Underwriting of Insurance products
• Sales and Marketing Skills
• Ability to build long term relationship with key clients