Job description




Business type




Types of Jobs - IT, Digital et Data




Job title




STAGE - Helpdesk Officer H/F




Contract type




Internship/Trainee




Term (in months)




6 to 12 months




Expected start date




04/01/2027




Management position




No




Job summary




Joining the IT team on infrastructure & support tasks:




-Understand the user questions and respond with supportive & openminded solutions




-Dive into helpdesk challenges autonomously to find a solution, optionally consulting the Luxembourg peers or the expert teams




-Provide user guidelines for self-a-Complete IT knowledge base with solutions identified




-Share innovation with the team improving existing processes




-Prepare and share Teams-based surveys




-Setup (automated) reports on statistics available or on the current situation




-Maintain the existing infrastructure and software environment by the user's needs




-Implement new components following the dynamic of the IT landscape on the Finance industry




-Ensure IT Security by following the regulatory needs and best-practice standards.




Participating in employee training actions to the requirements of Compliance (AML, Fraud...):




-Participating in the permanent improvement of the systems in place.




Supplementary Information




Signing a tripartite internship agreement is mandatory.




Position location




Geographical area




Europe, Luxembourg




City




Luxembourg




Candidate criteria




Minimal education level




2 years of higher education (L2)




Academic qualification / Speciality




Higher education in Informatics




Level of minimal experience




0-2 years




Experience




No professional experience is required but we expect the candidate to have started studies in Informatics.




Required skills

• Teamwork, able to adapt on new situations quickly


• Skills in analysis and synthesis, organization and rigor


• Honesty, moral sense and integrity


• Autonomy, reactive and working sense

Technical skills required




Experience with SQL, C#, Web development




Languages




Good level in English written and oral, French is an advantage