Senior Claims Assessor




Location: Dublin/Hybrid, 50% home/office based



At Royal London Ireland, we put our customers at the heart of everything we do. We're looking for an experienced Senior Claims Assessor to join our Claims team, helping customers through some of the most important and often challenging moments in their lives.



This is an opportunity to join a highly respected team where you'll assess claims fairly, compassionately and efficiently, ensuring customers receive the support they need while maintaining robust risk and governance standards.




What you'll be doing



As a Senior Claims Assessor, you'll take ownership of claims from start to finish, making informed and balanced decisions while delivering an excellent customer experience. You'll work closely with customers, medical professionals, reinsurers and internal colleagues to ensure claims are assessed accurately and in line with regulatory and business requirements.



Your responsibilities will include:

• Managing a portfolio of Life, Serious Illness, Mortgage Protection and Income Protection claims.


• Assessing claims fairly, consistently and in line with company philosophy and standards.


• Communicating confidently and compassionately with customers throughout the claims journey.


• Obtaining and reviewing medical and supporting evidence to inform decision making.


• Liaising with reinsurers and maintaining strong professional relationships.


• Maintaining accurate records and supporting management information and reporting requirements.


• Identifying opportunities for process improvements and operational efficiencies.


• Supporting and mentoring colleagues, sharing knowledge and contributing to team capability.


• Supporting a strong risk and compliance culture across the team

About you



We're looking for someone who combines strong technical claims expertise with a genuine passion for customer service.



You'll ideally have:

• Previous experience assessing protection claims within the life and pensions or insurance sector.


• Experience managing complex claims and making evidence-based decisions.


• A strong understanding of Irish regulatory requirements and the claims environment.


• Excellent communication and relationship-building skills.


• A customer-focused approach with strong empathy and professionalism.


• The ability to prioritise workloads and manage competing demands effectively.


• A proactive mindset and a commitment to continuous improvement.


• Experience coaching, mentoring or supporting less experienced colleagues.

Qualifications



You will hold at least one of the following:

• Claims Diploma


• QFA (Qualified Financial Adviser)


• APA (Accredited Product Adviser)

These qualifications are essential for the role.



Our approach to compensation is designed to help us attract, inspire and retain the best talent. We aim to pay employees fairly and competitively across all levels and roles. The base salary range for this position is:



€64,960 - €89,320



This range takes into account the wide range of factors that are considered when making compensation decisions, including but not limited to skill sets; role; skills and experience; and qualifications. This range is an estimate, and further details on salary and total compensation aspects will be shared with candidates during the recruitment process.



Base salary is only one component of our total package. Other rewards include participation in a discretionary bonus scheme and a comprehensive benefits package and pension. We are committed to fostering a flexible work environment that enables employees to thrive personally and professionally.




About Royal London Ireland



Based in St Stephen's Green in Dublin, Royal London Ireland is a fully owned subsidiary of the Royal London Mutual Insurance Society Limited, the largest mutual life, pensions, and investment company in the UK. We are authorised by the Central Bank of Ireland and provide protection products through Financial Brokers across Ireland. Our excellent customer service and mutual mindset means we take a longer-term view and focus on providing best customer outcomes.



Our culture is welcoming and friendly; we aim to make you always feel included. We encourage applications from those who may be on extended career break or from different work sectors and seeking to move into financial services. We are open to discussing flexible work arrangements.



Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.



We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits




Inclusion, diversity and belonging



We're an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected - whatever their background.