Job Description

About the Team

The Servicing Capabilities & Innovation (SC&I) team sits within the Global Support, Enablement, and Control (GSEC) organization in Global Servicing (GS). As part of GSEC, SC&I is responsible for developing colleague and Card Member-facing servicing capabilities and platforms, advancing AI and GenAI innovation, and delivering several large-scale, enterprise-wide transformation initiatives. Our north star is to create the most seamless servicing experiences for our Card Members and frontline colleagues. We are made up of product owners, technologists, designers, strategic operators, and innovators who partner across Global Servicing to deliver enterprise-ready solutions that improve customer and colleague experiences.

Role Overview

The Analyst - Enterprise Transformation supports the successful delivery of strategic transformation initiatives by providing project coordination, business analysis, executive reporting, and operational support across the organization's enterprise transformation portfolio. Reporting to a Manager or Director, this role partners with Product, Technology, Finance, Operations, and other business teams to help coordinate initiatives, monitor progress, develop executive communications, and support program governance.

This role is ideal for a highly organized, analytical, and intellectually curious professional who enjoys solving complex business problems, managing multiple priorities, and working across cross-functional teams.

Responsibilities

Program & Project Support

• Support planning, coordination, and execution of strategic transformation initiatives.
• Maintain project plans, action logs, risks, issues, dependencies, and key program documentation.
• Track milestones, deliverables, and action items to support successful program execution.
• Coordinate meetings, governance forums, and cross-functional working sessions.
• Assist with program governance activities and reporting requirements.

Business Analysis & Reporting

• Collect, analyze, and organize project, operational, and business data.
• Develop dashboards, scorecards, reports, and executive presentations.
• Analyze trends, identify risks, and provide insights that support decision-making.
• Conduct research and benchmark best practices to support strategic initiatives.
• Support business case development and ad hoc analyses as needed.

Executive Communications

• Prepare executive presentations, status reports, and briefing materials.
• Summarize complex information into clear and concise updates.
• Ensure reporting is accurate, timely, and aligned with leadership expectations.
• Support preparation for governance meetings and executive reviews.

Cross-Functional Collaboration

• Partner with Product, Technology, Finance, Operations, and business stakeholders to gather information and coordinate activities.
• Build collaborative relationships across teams to support delivery of strategic initiatives.
• Demonstrate initiative, curiosity, and structured problem solving while supporting enterprise transformation efforts.
• Support special projects and strategic priorities as assigned.

Qualifications

Minimum Qualifications

• Bachelor's degree or equivalent work experience.
• 1-3 years of experience in project management, business analysis, consulting, operations, finance, customer success, product management, or a related field.
• Strong organizational and project coordination skills with the ability to manage multiple priorities.
• Strong analytical and problem-solving capabilities.
• Proficiency in Microsoft Excel, including data analysis and reporting.
• Strong Microsoft PowerPoint skills with experience creating professional business presentations.
• Excellent written and verbal communication skills.
• Strong attention to detail and ability to work effectively in a fast-paced, collaborative environment.

Preferred Qualifications

• Experience supporting enterprise transformation, strategic initiatives, PMOs, or business operations.
• Familiarity with project management methodologies (Agile, Waterfall, or hybrid).
• Experience using project management or collaboration tools such as Jira, Azure DevOps, Smartsheet, Planview, or Microsoft Project.
• Experience with Power BI, Tableau, or other reporting and visualization tools.
• Experience developing executive presentations, dashboards, or project reporting.
• Familiarity with AI-enabled capabilities, customer servicing, or digital transformation initiatives.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About the Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.