Senior Associate, Wealth & Banca, Digital, Consumer Banking Group

DBS Bank (Hong Kong) Limited Hong Kong

Posted 15 hours ago Permanent Competitive

Responsibilities

Support Senior Digital Product Manager to shape the overall product vision and roadmap for Digital Products of Consumer Banking business
Be an internal and external evangelist for your products, drive and help stakeholders to understand product benefits and unique selling proposition
Develop delightful customer journeys to contextually deliver and improve journey improvements across platforms, and enhance consistency from online to offline, or offline to online with adequate business data analysis
Assist, support and drive end-to-end digital product launch to ensure timely and smooth rollout
Strong collaboration with different stakeholders who often have different set of concerns
Innovate, develop ideas to grow online channel share and conversion funnel across our digital platforms
Conduct small experiments to assess market acceptance and iterate continuously to achieve the desired outcome
Drive customer immersions and champion the voice of customers by means of quantification (data) and qualification (verbatim) with any stakeholders
Develop and implement product launch communications plan focus on increasing awareness and adoption of new Digital Products
Support post-implementation tasks such as user training to touch-points, production problem investigation, post implementation review and escalation
Support in budgeting cycle and ensure forecast accuracy

Requirements

Strong understanding in Consumer Banking - wealth management business and Investment products
Excellent storytelling and communication skills with the ability to communicate complex ideas effectively with stakeholders and develop compelling proposals, reports and presentations
Experience in digital channel management, gathering business requirement, product development/ e-commerce and initiatives
Preferable with exposure / experience in Web / APP development or Fintech integrations, ability to understand and research Fintech trends and market sentiment
Experience working, driving agile digital projects
Creative thinking, innate curiosity and strong desire to drive, deliver and contribute innovative ideas that will grow the business and deliver value
Ability to work collaboratively in a team environment
Ability to demonstrate capability in achieving significant outcomes through influence and persuasion of multiple internal and external stakeholders
Solid problem-solving skills with ability to consider alternative and lateral solutions, with the ability to anticipate challenges