Description & Requirements

WHAT MAKES US A GREAT PLACE TO WORK

We are proud to be consistently recognized as one of the world's best places to work. We are currently the #1 ranked consulting firm on Glassdoor's Best Places to Work list and have maintained a spot in the top four on Glassdoor's list since its founding in 2009. Extraordinary teams are at the heart of our business strategy, but these don't happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally.

WHO YOU'LL WORK WITH

You will join our Office Services team in Dusseldorf, a collaborative, service-oriented team of highly accomplished professionals that plays an integral role in delivering an exceptional experience for clients, visitors, and Bain colleagues each day. The team holds responsibility for facility management, events and catering, and the end-to-end coordination of all office-related services.

Office Services partners work closely with stakeholders across all functions across Germany and Austria including consulting teams, Executive Assistants, IT, and Recruiting to enable seamless day-to-day operations and sustain a welcoming, professional office environment.

In this role, you will engage with colleagues at all levels of the organization and contribute to the high-performance, people-first culture that defines Bain.

WHAT YOU'LL DO

• Representing the company at the front desk, performing general front-desk duties, ensuring the smooth operation of all front-desk facilities, and providing excellent customer service to external clients and visitors as well as Bain colleagues
• Meeting and greeting clients and visitors to Bain and direct them accordingly, ensuring the relevant Bain host is informed of their arrival
• Handling all incoming phone calls in both German and English in a friendly and professional manner, ensuring correct protocol for all types of calls and directing them accordingly
• Monitoring the security system with computer-controlled access permissions, including data entry and management of access cards in accordance with applicable security standards
• Managing and coordinating conference room bookings with particular attention to catering requests, liaising with the catering team where needed, supporting the conference team during busy periods
• Coordinating mail and courier services with external service providers, as well as assisting with other mail and printing orders

• Assist with internal projects and events

ABOUT YOU

• You are service-oriented with excellent interpersonal skills and a calm, composed manner
• You are a self-starter who works conscientiously and are highly reliable
• You adapt easily to changing priorities and situations
• You have excellent German and English language skills, both written and spoken
• You are proficient in MS Office and comfortable working with computers
• You enjoy working in a team and value a collaborative working environment
• Prior experience in a similar role is a plus

WHAT WE OFFER YOU

In addition to attractive, performance-based compensation, you will benefit from numerous perks:

• Fitness facilities in the office, various sports groups (e.g. volleyball, football) and discounted memberships at E-Gym Wellpass
• Free snacks & drinks in our office
• A variety of office and Bain events
• Mobility benefits: coverage of public transportation costs

HOW YOU JOIN US

We look forward to receiving your complete application (CV including grades, cover letter, references, and work certificates), along with your earliest possible start date, via our application portal.