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Solution Architect

Hays Sydney, Australia
Posted 14 hours ago Permanent Competitive

Solution Architect

Hays Sydney, Australia
See job description for details
Permanent role in supportive team that is offering fully working from home Your new company
Ourclient is a leading provider of customer engagement, loyalty and marketingtechnology solutions, helping enterprise organisations deliver personalisedcustomer experiences at scale. With continued growth across the APAC region,they are seeking an experienced Pre-Sales Solution Architect to join theirremote team. This role is working fully from home.
Your new role
As a SolutionArchitect, you will act as a trusted advisor to prospective customers, helpingorganisations define and shape loyalty, customer engagement and marketingsolutions that align with their business objectives. Working closely with theSales and Consulting teams, you will lead discovery workshops, support RFI andRFP responses, scope solutions, and present recommendations to keystakeholders. This is a highly consultative role focused on business outcomesrather than deep technical delivery.

Key responsibilitiesinclude:
  • Strong domain knowledge in retail, loyalty, CRM, or customer engagement platforms
  • Experience across email, SMS, push notifications, and loyalty program ecosystems
  • Understanding of marketing technologies and customer engagement solutions
  • Knowledge of Google Tag Manager (GTM), web analytics, and digital tracking frameworks
  • Experience in web solution consulting and advising clients on digital customer experience initiatives
  • Strong understanding of website architecture and integration with marketing platforms
  • Technical background preferred, but not required to be a hands-on developer
  • What you'll need to succeed
  • Previous experience in a Pre-Sales Consultant, Solution Consultant, Solution Architect or Consulting role.
  • Demonstrated experience responding to RFIs, RFPs and tender submissions.
  • Strong consulting and stakeholder management skills.
  • Experience within loyalty management, customer engagement, CRM or marketing technology environments.
  • Ability to run workshops and translate business requirements into solution proposals.
  • Commercial awareness and the ability to articulate business value.
  • Excellent communication and presentation skills.
  • What you'll get in return
  • $155,000 + Super.
  • Fully remote working arrangement.
  • Opportunity to work with enterprise clients across Australia and APAC.
  • High-impact role with strong visibility across sales and consulting teams.
  • Career growth within a rapidly expanding organisation.
  • Flexible work environment and supportive culture.
  • What you need to do now

    Ifyou're interested in this opportunity, click "Apply Now" to submityour application, or contact Ebony Hong via phone 02 8062 6198 or emailEbony.Hong@hays.com.au for a confidential discussion about this role and otheropportunities within the technology market.
    #3012901
    Job ID  3012901
    ABOUT COMPANY
    Sydney, Australia
    12100 Employees HR & Recruitment

    About us

    At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. You are at the heart of everything we do. With over 50 years’ experience and a workforce of more than 10,000 people across 32 countries, we collectively put our customers, at the heart of everything we do.

    Drawing on knowledge that’s unique to our scale, our commitment to understanding your needs and our ability to meaningfully innovate we are more than just a specialist recruitment business. By providing advice, insights and expertise on issues you face in today’s fast paced world of work, we’ll help you make the right decisions for tomorrow.

    Looking for the right role for you? 

    At Hays we know that finding the right role at the right time takes careful consideration. As your lifelong career partners, we’re by your side, every step of the way.

    Whether you’re seeking a new opportunity or support in navigating a career change, we bring the expertise and the connections to partner with you to help you realise your ambition.

    Providing an unmatched breadth of jobs across industries and professions whilst leveraging our knowledge, employer relationships, learning opportunities and support, we can offer you roles that challenge and excite you.

    Take the next step at hays.com.au

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