Our client is a well-established hospitality organisation based in Rooty Hill, known for delivering exceptional customer experiences across its venues. They are seeking a Service Desk Engineer to join their IT team on a short-term contract and provide hands-on technical support to end users in a fast-paced environment.
Your new role
As a Service Desk Engineer, you will be the first point of contact for IT support, providing Level 1 and Level 2 assistance across the business. Your responsibilities will include handling service desk tickets, supporting users via phone and walk-ups, troubleshooting hardware and software issues, managing Active Directory accounts, and supporting Microsoft 365 technologies. You will also assist with POS/EFTPOS-related issues where required.
What you'll need to succeed
- Previous experience in a Service Desk, Help Desk, Desktop Support, or IT Support role.
- Strong customer service and communication skills.
- Experience providing Level 1/2 technical support in a corporate environment.
- Hands-on experience with Active Directory user administration.
- Experience supporting Microsoft 365 applications and Windows environments.
- Ability to troubleshoot hardware, software, and end-user issues efficiently.
- Exposure to POS/EFTPOS systems or hospitality environments is advantageous but not essential.
- Availability to work onsite in Rooty Hill for the duration of the contract.
- Immediate start with a reputable organisation.
- Exposure to a dynamic, customer-focused hospitality environment.
- Hands-on experience supporting a broad range of Microsoft technologies.
- Opportunity to work within a collaborative and supportive IT team.
- Competitive daily rate and the chance to make an immediate impact.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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About us
At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. You are at the heart of everything we do. With over 50 years’ experience and a workforce of more than 10,000 people across 32 countries, we collectively put our customers, at the heart of everything we do.
Drawing on knowledge that’s unique to our scale, our commitment to understanding your needs and our ability to meaningfully innovate we are more than just a specialist recruitment business. By providing advice, insights and expertise on issues you face in today’s fast paced world of work, we’ll help you make the right decisions for tomorrow.
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Providing an unmatched breadth of jobs across industries and professions whilst leveraging our knowledge, employer relationships, learning opportunities and support, we can offer you roles that challenge and excite you.
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