We're looking for a Manager, People Services & Operations to own and scale the systems, processes, and platforms that power our employee experience from the moment someone becomes a candidate through offboarding. This person will drive process improvements and automation, oversee global mobility and right-to-work operations, and serve as a key escalation point for complex or sensitive employee cases, all while managing a small People Services team.

The ideal candidate understands how People Operations, immigration, payroll, benefits, and compliance intersect across regions and can build scalable processes that deliver a consistent employee experience while managing risk.

What You'll Do

• Lead, empower, and coach a small but mighty People Services team dedicated to seamless daily case management and high-impact projects while fostering continuous engagement and career development
• Oversee service desk management, SLA oversight, ticket quality, CSAT, and continuous improvement
• Establish and maintain data integrity processes, audit schedules, documentation, and compliance controls
• Manage day-to-day Workday operations, including addressing escalated issues using consistent application of HR policies, owning process changes with operational excellence, and ensuring timely, accurate issue resolution ahead of payroll deadlines
• Support and continuously improve global mobility programs, including immigration case coordination, relocations, cross-border transfers, visa support, right-to-work compliance, and mobility-related employee changes
• Establish scalable workflows, service standards, communication protocols, and documentation for global mobility and employee lifecycle processes
• Optimize processes across onboarding, offboarding, global mobility, and broader People Operations workflows
• Identify and implement opportunities for automation, efficiency, and improved employee and manager support
• Partner with Payroll, Tax, Employment Legal, IT, Talent, Security and external immigration providers, and business leaders to resolve complex, sensitive, or ambiguous employee matters
• Partner closely with People Success on employee matters, business initiatives, and operational improvements, translating business needs into scalable People Services solutions and providing insights, guidance, and support/expertise

What We're Looking For

• 4+ years of experience in HR/People Operations, HRIS, People Services, global mobility, or a related field; people management experience preferred
• Experience supporting global mobility programs, immigration processes, right-to-work compliance, international hiring, relocations, or cross-border employee changes
• Hands-on experience with Workday and HR service or ticketing platforms such as Serval, JIRA, ServiceNow, or similar
• Understanding of how immigration, payroll, tax, benefits, and employment compliance intersect during global employee moves
• Demonstrated experience managing service operations, including SLA tracking, data integrity, audits, workflow optimization, and automation
• Experience leading or supporting system migrations, process harmonization, automation initiatives, or global mobility program improvements
• Strong organizational skills and a track record of managing complex, detail-intensive workstreams without losing sight of deadlines or accuracy
• Sound judgment and discretion when handling ambiguous, sensitive, or confidential employee matters
• Excellent cross-functional communication skills and the ability to build effective partnerships across Payroll, Tax, Legal, IT, Talent, external providers, and business leaders
• Demonstrated ownership, intellectual curiosity, and a proactive approach to resolving complex, ambiguous challenges

Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.

Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.

• Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email here. Your decision to do so will not affect how your candidacy is evaluated.

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