Chapter Lead, Everyday Banking Line 1 Risk

See yourself in our team:

Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million + personal and small business customers.

Within Retail Banking Services RBS - Everyday Banking (EDB) manages the development and delivery of all everyday banking products including transaction accounts, savings and term deposits as well as the Open Banking agenda. We provide proactive operational risk management to ensure our customers receive exceptional experiences that drive customer advocacy.

About Line 1 Risk Everyday Banking Chapter:

Our Line 1 Risk Chapter collaborates closely with EDB Crews to achieve strategic goals and reach and maintain an NPS of +30. We ensure comprehensive risk management by deeply understanding the business strategy, current processes, and obligations. By identifying and managing risks effectively, we provide valuable insights and prioritise improvements, ensuring all operational risk requirements are met. Our proactive approach enables us to offer advisory support, helping to design robust processes that minimise operational risks and drive business success.

Do work that matters:

As the Risk Chapter Lead for Everyday Banking, you will report to the CoE and Chapter Area Lead - Everyday Banking and Wealth & Private. You will lead, coach, and support your team, enhancing their capabilities. By deeply understanding the business, you will foster a proactive risk culture, enabling confident and safe delivery of great customer outcomes. Collaborating with peers in the EDB/W&P Centre of Excellence, you will drive excellence in risk management across a high-performing team.

As a Risk Chapter Lead, you will provide the EDB business with:

• Strategic advice on prioritising risk mitigation investments, interventions, and improvements that align with the business and governance initiatives.
• Expertise and guidance on risk, compliance, and operations management within acceptable limits, and foster a proactive risk culture across the EDB value chain.
• Insight and foresight on changes in the internal and external risk landscape that might impact the business risk profile, and collaborate across disciplines to respond quickly to issues, near misses, and emerging risks or threats to resilience.
• Valuable business intelligence to inform risk decisions and governance, and simplify and innovate processes and controls throughout the EDB value chain.
• Leadership and oversight on the risk strategy aligned with the business and governance initiatives, and inspire and mentor a team of risk and control professionals.
• Driving Data Quality improvements within RiskInSite to enable better decision making.

We're interested in people who have:

• Demonstrated experience in operational risk management, with a focus on product design, delivery and oversight
• Commitment to continuous improvement and innovation
• Ability to simplify complex processes and controls, and identify balanced solutions for diverse stakeholders
• Proven leadership and coaching skills to develop a high-performing team of risk and control professionals
• Desirable experience in process improvement, project management, and tech transformation
• Expert knowledge of Operational Risk frameworks and practices, preferably in a Line 1 role
• Strong relationship-building and influencing skills to drive effective risk outcomes and stakeholder engagement
• Customer obsessed
• High proficiency in communication, including data analysis and reporting

If this sounds like you, please apply now!

Working at CommBank

At CommBank, we support our people with the flexibility to balance where work is done with at least half their time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work in the role you're interested in.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

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Advertising End Date: 14/08/2026