Administration Assistant

Department: Administration

Employment Type: Permanent - Full Time

Location: AU - Melbourne

Reporting To: Elin Johansson

Description

Are you someone with great customer service skills, looking to start or build your career in insurance? We are seeking a positive and team-oriented Administration Assistant to join our Broker Support team in Melbourne.

About the role:

Reporting to the Team Manager - Broker Support , you'll provide essential administrative support to our Underwriting teams and help ensure smooth operations for our brokers. This is a fantastic opportunity to develop your skills in a busy, high-volume environment and contribute to a collaborative team.

Why Join Us?
This is an opportunity grow your career in a supportive team that values reliability, teamwork, and connection. You'll have the chance to build your skills, work with experienced professionals, and contribute to a business that's redefining insurance and a culture that celebrates your achievements.

If you're ready to start or build your career in insurance and thrive in a dynamic, innovative culture, we want to hear from you.

Responsibilities Include:

• Sending out renewal invitations and non-express renewals to brokers
• Processing new policies and renewals in the underwriting system, including preparation of Certificates of Currency and managing related documents
• Following up on outstanding and upcoming renewals and new business
• Maintaining broker information and managing logins to our online system
• Answering phone calls and take messages
• General administration and office duties as required

About You:

• Proven administration and customer experience
• Prior experience in insurance highly regarded
• Professional and positive "can-do" attitude '
• Experience in a busy, high-volume environment
• Ability to work effectively both autonomously and in a team
• Excellent customer service skills, both written and verbal
• Excellent attention to detail and organisation skills
• Strong IT skills, including proficiency with Microsoft Office
• Strong sense of accountability

Why you'll love working for CFC

We are proud winners of Top Insurance Employers 2022, 2023 and 2024 and 5-Star Diversity, Equity & Inclusion awards (Insurance Business Australia). All employees enjoy:

• Our 'Excellence Program' encourages and rewards a culture of high-performing individuals and teams
• 'You Do You Day' - an annual additional leave today to do something that brings you joy
• Commitment-free social club, with monthly in-office catch ups and quarterly events to get to know your colleagues better
• Annual end of financial year and end of calendar year events, in addition to social club arrangements
• Optional annual charity volunteering day, facilitated by us
• 3 additional personal leave days per year - for whatever you need
• Flexible public holidays - to celebrate our diversity you can "Swap" 2 public holidays for a more culturally significant day to suit you

Applications will only be considered where you clearly explain in an application letter why you are a match for this role. You must also include your resume.
Applicants must be an Australian Citizen or Permanent Resident to apply for this role.
Only shortlisted candidates will be contacted.