Job description

Service Allocator

Location: Glendenning, NSW (100% Onsite - Monday to Friday)
Salary: $65,000 + Super
The Company Our client is a well-established international manufacturing business with a strong reputation for delivering high-quality products and exceptional customer service. With operations across multiple countries, they are continuing to grow and are looking for a proactive Service Allocator to join their busy Glendenning office.
This is a great opportunity for someone who enjoys working in a fast-paced environment, coordinating field technicians, and ensuring customers receive outstanding service.
The Role As a Service Allocator, you'll be responsible for coordinating daily service schedules, ensuring technicians are allocated efficiently, and acting as the key point of contact for customers and internal teams. You'll play an important role in keeping service operations running smoothly while delivering a high level of customer support.
Key Responsibilities

• Coordinate and schedule daily service jobs for field technicians.
• Allocate work based on technician availability, location and skill set.
• Liaise with customers regarding service bookings, updates and job completion.
• Monitor technician schedules and adjust priorities as required.
• Ensure service requests are accurately entered and maintained within the system.
• Work closely with internal departments including Service, Operations and Parts.
• Resolve scheduling conflicts and respond to urgent service requests.
• Maintain accurate records, documentation and reporting.
• Deliver a high standard of customer service across all interactions.

About You

• Previous experience in a Service Allocator, Scheduler, Dispatcher or Customer Service Coordinator role.
• Excellent organisational skills with the ability to manage multiple priorities.
• Strong communication skills and confidence dealing with customers and technicians.
• Ability to remain calm and solutions-focused in a fast-paced environment.
• High level of attention to detail and strong administrative skills.
• Proficient using Microsoft Office and CRM/ERP systems.
• A positive, team-oriented attitude with a willingness to learn.

What's on Offer

• $65,000 + Super.
• Join a globally recognised manufacturing business with long-term career opportunities.
• Stable, full-time permanent position.
• Supportive and collaborative team environment.
• On-the-job training and ongoing development.
• Convenient Glendenning location with onsite parking.

If you're an organised coordinator who enjoys problem-solving and delivering excellent customer service, we'd love to hear from you. Apply now to be considered for this exciting opportunity.